wikiSquared

In the world of wikis: Everyone is smarter than Any-One.

About

Recent Posts

  • vibrations and moan-tones - coming soon ...
  • There's social - and then there's bothersome
  • A question of style
  • quarter-inch holes, not quarter-inch drills
  • What's a simple way to think about "all this 2-dot-oh stuff?"
  • Wikis and Department of Homeland Security
  • 40 million monkeys, jumping on the bed
  • an offering of wabi for this season of holidays
  • maybe the real story IS atoms - not bits
  • A community focused search engine
Add me to your TypePad People list
Subscribe to this blog's feed

Archives

  • October 2008
  • August 2008
  • July 2008
  • July 2007
  • June 2007
  • December 2006
  • June 2006
  • May 2006
  • March 2006
  • February 2006
My Photo

October 2008

Sun Mon Tue Wed Thu Fri Sat
      1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31  

vibrations and moan-tones - coming soon ...

I was in a discussion earlier today about where entrepreneurs can invest - in these uncertain economic times - and be pretty sure of making a fair return.  A colleague pointed out that in tough times, people have more time on their hands (you don't want to spend gasoline money AND a pleasant dinner for two for $100 when you're fretting about retirement) and so, turn to vices.
Alcohol. Gambling.  And, of course, sex.

Depending on who you're listening to, the annual global marketplace for 'adult entertainment' ranges up to over $13 Billion. 

A few months back, Time Magazine had a predictably "G" rated article on the technology underpinnings of this kind of content. http://www.time.com/time/business/article/0,8599,1815933,00.html?cnn=yes
The article begins:

To date, mobile porn has consisted largely of still images, racy text services and "moan tones," which are sultry-sounding ringtones. In Europe there is an active market for video chatting; customers pay on average $50 a month to exchange dirty messages with actresses. But now, thanks in large part to the iPhone's video dexterity, short clips are becoming a staple of the mobile porn business.


The short of it?  Just as we've seen for most technology advances, early adopters invariably include adult entertainment.

New phones have browsers that get us to adult sites.  Larger screens  make it worth our while to download pictures, and greater storage and bandwidth allow us to enjoy mini feature movies. 

As for the future?  Who knows, user created content and discussions on various aspects of bedroom acrobatics?  GPS enabled hook-up services?  Escort ratings from happily married spouses who stray? 

01 October 2008 | Permalink | Comments (18)

There's social - and then there's bothersome

It's easy to pillory the excesses of the past.  We are, after all, "smarter THIS time."  Yeah, well ...

Story from a year ago: 

I'd been talking with a client who'd come to me with the request for advice for 'a simple web site.'  This person is involved with a mom-and-daughter candy and gift store in a touristy/summer-vacation kind of place within driving distance of Chicago.  Her idea was to have pictures of the shop, some of the gifts, a table with a pot of tea and scones set for a snack, maybe a shot of the Wisteria on the trellis outside the front door.

I listened patiently and started to wind up for my General Speech To The Unenlightened.  In words adjusted to those listening, my points run from (1) static information is just that - unchanging, (2) people have found that communities that surround products and services are compelling, (3) the tools to build and nurture this kind of Collective Some range from tagged blog entries and wikis, to slightly dumbed-down versions of Content Management Systems.  

I was just about to start when the owner smiled, looked me in the eye, and said "before you say anything, lemmie tell you a story."

And - sure enough - she did.  She told me that she and her daughter had been somewhat successful for the first few years (well, they paid the rent) and along the way a whole lot of people had asked for 'their card.'  The standard business card - shop name, phone, address.  Well, the shopkeeper had to admit - they'd never thought they needed one.  SO - off went a request for a 1000-cards-for-$21.95 deal ... and that was that.  

As far as she knew, no-one ever *used* that card - but they had one - because ...   because everyone had one.

And so it was with a fax number.  The little gift shop had one ... because ... well, because EVERYONE had one ...

I pointed out an internet presence was more like having a phone in the store than having a business card, and her reply was that 99% of all calls had to do with store hours or location.  Period.

So I modified my Standard Speech -- and half way through I said "look, this can go two ways.  I can help you create a site that could help create a whole lot of community buzz around this shop -- but it would it would be hard work , and probably time away from shop customers, to keep in interesting.  OR, we could have a site that was more like a brochure - simple facts, store hours, location and pictures."

Honestly, I was disappointed when she chose the static page.  

A year later, I get a call.

Business is up.  Sales up.  Profits are up.  The landlord signed a longer-term lease - locking in a good rate.  Her main supplier is offering discounts. Sooooo..... I kidded her about my urging her to go with the sexy social computing platform.

Oh Tom ... it isn't the site.  I have a good location.  Lots of foot traffic.  More people are staying close to home this year.  I have good prices and I truly enjoy talking with customers.  It's *just that simple*.

And sometimes it is.  We - those of us who pride ourselves on our wiki smarts, our collaborative venue experience, our ties with people doing very very leading edge stuff - we tend to forget a whole lot of business is straight forward.  

We would do well to be less technologically arrogant from time to time.

12 August 2008 | Permalink | Comments (0)

A question of style

Here's one of those little consultant-secrets:  clients come to you with what they believe to be problems unique to their companies, but, in fact, they're often one of a remarkably small set of things you hear about time after time.  

The one on my mind has to do with questions of style.  In this case, the styles of writing that seem to engender *more* writing, *more* interaction. (which is, after all, what you want ... isn't it?)

A story.  

Years ago I was responsible for steering the creation of an online conversational space at a big company -- big as in global in reach and, oh, 40-some thousand people.  There's no need to pick on the company by name, but, let it be known this was a culturally conservative place.  Having said that, they still invited me to join their ranks to help develop this conversational forum.  

All the mechanicals were in place, and after what people would now refer to as a 'soft launch' - people started visiting 'our' site.  And they started introducing themselves.  I remember one in particular:  "My name is Martin J., I've been with this company for 5 years.  During that time I've moved through the following areas. (a long list followed).  At those groups, reporting to A, B, C, D (he named the VPs he'd reported to), we accomplished x, y, and z.  Currently , I m working out of the Albany office, on the M project."

Now .. it just so happens I knew this guy pretty well.  He was a friend of a friend, and we'd chatted at a couple of company 'events,' and he'd been in groups of people I'd had dinner with.  Good guy.  And - anything but button-down. 

I phoned him and said "hey, M, what's the story here.  NO-one really cares which project you worked on - what they DO want to know is stuff about you  -- about your swim team, about the fact that you just bought a greystone in the city, about you Italian grandmother's incredible basil garden.  You know .... STUFF."  He laughed, said that was very *un-company-like* but that he'd re-do it.  

The style caught on.  People started introducing themselves in ways that often broke down stuffy boundaries.  We got to see each other as people with smart ideas (or, at least, passionate about certain ideas) and, over time, the entire forum benefited from that informality.

At one point the conversational space was described in a way that I'll forever be proud of.  It was described as "rabble-y and irreverent -- but NEVER irrelevant."

Our social computing spaces could do worse.


07 August 2008 | Permalink | Comments (1)

quarter-inch holes, not quarter-inch drills

quick summary: For whatever reason, online writing style is different - something between what we tap out in emails and what we expected in shopped-out 'print pieces.'  Using this persona and informal style makes what you're saying more accessible, to more people, and in ways that saves them time.

I've come pretty much full circle (well, maybe three-quarters of the circle) when it comes to wikis. 

And this marks an important point in this blog.

It wasn't that many years ago when I was grappling with understanding what wikis DID - purely from a functional perspective. "Oh, I see, anyone can scribble on them ... kinda like a chalkboard in a room." And when I finally *got* that, my next step was to see how these Wild Wild West environments would be useful to businesses.  And it was after that - that I decided that, yes indeed, wikis are important.

Time passes, the full blush of early enthusiasm wanes, and I find myself thinking, once again, that its what wikis do that's important -- not the fact that wikis exist as stand-alone technology tools.

So - truth is, I would like to be able to have threads of e-mail communications in a central place where senders, receivers, or invited passersby, could do 'wiki-ish' things.  I would like that same range of flexibility in my spreadsheets, in my presentation software, and in all that I produce in Word, Pages, or GoogleDocs. 

And I'd want more.  I'd want to be able to syndicate this stuff, to be able to tag it, to be able to sort it in many ways so that it could be more useful. 

In short, I want little, tiny bits of functionality that could be bundled or unbundled at will, and that would allow me to get on with my work without forcing me to be a closet geek. 

so?

I'll continue to write about wikis, but the scope of what I'll talk about has just increased.

Let's see where this takes us ...

19 July 2008 | Permalink | Comments (0)

What's a simple way to think about "all this 2-dot-oh stuff?"

21 July 2007 | Permalink | Comments (2)

Wikis and Department of Homeland Security

From a recent Homeland Security publication:

If national safety – the ability to respond to hurricanes, terrorist attacks, earthquakes – depends on the execution of explicit plans, on soldierly obedience, and on showy security drills, then a decentralized security scheme is useless. But if it depends on improvised reactions to unknown threats, that’s a different story.

A deeply textured, unmapped system is hard to bring down. A system that encourages improvisation is quick to recover. Ubiquitous networks of warning may constitute our own asymmetrical advantage,and, like the terrorist networks that occasionally carry out spectacular attacks, their power remains obscure until they're calledinto action.

Perhaps this is there where the power of social networking in general --- and wikis in particular -- meets deep pockets.

Many years ago I was involved with the Contingency Planning Group at a Wall Street bank -- Irving Trust. Our job was to think about and prepare for anything that could go wrong with the computing functions of the bank and to write detailed 'event/response' directions for how to make thing right. What would normally be a relatively minor event ( - say, a tape drive unit failed and the scheduler had to re-route the information) blossomed into if-this-then-that unless 'a' or 'b' or 'c' in which case... Well, you get the point.

And when you think of it, what we were doing is not all that different from the people who develop how do-everything-for-everyone proprietary software.

Just as with each successive release of some bloated office suite product, you just can't think of everything.

Which, in turn, is why Open Source development has shown itself to be so valuable.

Here's the rub. Command and control disaster containment 'cookbooks' rarely work. Our memories of this are clear as we think about images from the September 11th terrorist attack on New York, or from the cascading failures in rescuing Katrina victims.

In both cases, solutions -- smart ones -- arose spontaneously. People attached photos of their loved ones in hope that they'd been seen by anyone else in lower Manhattan that day. Mom and Pop groceries in that part of the city distributed bottled water to help the fleeing Trade Center workers wash the thick dust off their faces. In New Orleans, ad-hoc flotillas of small pleasure boats moved up and down flooded city streets to save people.

There are decentralized and self-organizing enabling communication tools that companies should talk about with people who need to say in contact during emergencies: mesh networks run on solar powered laptops, the use of SMS features on cell phones that work even when voice circuits are hopelessly overloaded, FRS-radios ('walkie talkies' with specific channels and increased range).

And yes, wikis and blogs will play an important role here.

Bet on it!

16 June 2007 | Permalink | Comments (1)

40 million monkeys, jumping on the bed

There's a fine line between a media buzz and runaway speculation and MediaWiki's effort -- apparently called WikiAsari-- to redefine how web searches are done.  At the moment, it's hard to tell which way this one is going.

The idea is classic distributed-smarts in origin.  When you or I go to a smart algorithmic seach engine to look up, say, "Steady-Cams for Super 8 cameras," we end up with lots and lots of stuff that's just, well... wrong. 

What if I could pluck out and tag certain big fat 'hit lists'  with search results that are useful (and red-line those that aren't) AND if those following in my search paths also had a chance to assess search results?  What would probably happen, or so goes the argument of the folks who've brought us Wikipedia, would ultimately be searches that more accurately reflect honest-to-god and flesh-and-blood querries. See:  http://business.timesonline.co.uk/article/0,,9075-2517026,00.html

Why is this important?

1.  If this works search results will be 'magically' closer to what we're really looking for ,

2.  The people who want to make this happen already know how to run Wikipedia (the web's 15th most popular site, by the way)  We should also point out that Amazon-dot-com is investing in the effort.

3.  We're talking about a market of - literally - billions of daily web searches.

26 December 2006 | Permalink | Comments (2)

an offering of wabi for this season of holidays

One of the fun things about writing a blog that has a readership that sometimes borders on edge-y is receiving your comments.  In today's mail came a pointer to an early Christmas gift. 

'tis amazing

and with that - for this season of holidays, all my best wishes - Tom Portante

Origami Boulder:  - an artist's interpretation of the Japanese concept of wabi

 

Origamiboulderjpg2

Wabi (rhymes with "Bobby") is the ancient Japanese counterpoint to Western sensibilities that associate beauty with symmetry, sleekness and technological perfection.

Wabi is often defined as the aesthetic distinctive flaws that forever distinguish the spirit of the moment in which an object is created from all other moments in eternity.   This origami boulder has wabi.

 

 

24 December 2006 | Permalink | Comments (0)

maybe the real story IS atoms - not bits

I spend the greater part of my time figuring out how particular variants of software or various genres of business procedures will make a difference to the way we live.

But here's the little secret: now and then, when all this becomes too 'intangible' I find enormous satisfaction with the world of atoms. I make stuff. I pound mixtures of flour, salt and water to make sourdough baguettes. I play the fiddle. I convert one of the bathrooms into a film developing darkroom where I extract fuzzy images from pinhole cameras.

Pinholemarina2 (like this, for example.   A pinhole photo of the Berkeley California marina.) 

There's a very strong part of me that remains convinced that *this* real world -- not the world of software algorithms -- is where most people find their greatest pleasures. To that end, I've been closely following the efforts to bring 'personal fabrication' to 'the masses.' A while back I wrote about the FAB book and since then, one of my regular online searches has to do with efforts to commercialize these ideas. 

One of the big drawbacks to FABs being as ubiquitous as, say, Starbucks, is that the machinery to perform desktop manufacturing is expensive and frustratingly delicate.

According to some researchers at Bath University, maybe that's changing. (see http://REPrap.org )

 

A recent Guardian article tells the story. 


Put your feet up, Santa, the Christmas machine has arrived

James Randerson, science correspondent
Saturday November 25, 2006

Guardian


 

It has been called the invention that will bring down global capitalism, start a second industrial revolution and save the environment - and it might just put Santa out of a job too.

The "self-replicating rapid prototyper", or RepRap for short, is a machine that literally prints 3D objects from a digital design. Its creators hope that in the future it will be a must-have mod con for every home. Instead of queueing for this year's equivalent of Buzz Lightyear, Robosapiens or TMX Elmo, parents will simply download the sought-after design off the internet and print it out.

BathUniversity"If people can make anything for themselves what's the point in going to the shops?" said Adrian Bowyer at  Bath University who started the project.  who started the project.

The Santa machine works like a printer, except that rather than shooting ink out of a moving nozzle it squirts molten plastic in layers. These build up to make 3D shapes. To date the machine has made a belt buckle, a scale architectural model and even one of its own components. Dr Bowyer said that soon it would be able to make items using other materials. "In principle it could make almost any item that people want," he said.

So-called rapid prototyping machines that manufacture objects from digital designs have been around since the 1980s, although they still cost upwards of £20,000 and mostly have specialised industrial applications.

The difference with RepRap, which is the size of a fridge, is that the ideas behind it are not owned by anyone. Dr Bowyer's vision is a machine that can be made, adapted and improved by its users. "I did not want an individual, company or country to make money from this," he said.

If Dr Bowyer's vision is realised there could be profound implications for the global economy. Instead of large companies manufacturing large numbers of consumer goods and distributing them to shops, consumers would buy or share designs on the internet, manufacturing items on their own replication machines.

"At this time of year, toy companies lose thousands by not being able to get toys to the market or having toys they can't sell... This way the product would always be available and you would be able to reuse materials afterwards perhaps in another product," said Professor David Wimpenny of De Montfort University, Leicester. "It would revolutionise Christmas."

Michael Hart, founder of Project Gutenberg, an online repository of more than 100,000 e-books, predicts that if RepRap takes off, vested interests in industry will fight the technology tooth and nail.

"In 30 years replicators are going to be able to make things out of all sorts of stuff," he said. "Somewhere along this line the intellectual property people are going to come in and say 'No we don't want you all printing out Ferraris and we don't want you printing out pizzas'."

Guardian Unlimited © Guardian News and Media Limited 2006

16 December 2006 | Permalink | Comments (1)

A community focused search engine

SWICKI is something clever you (you as in web site owners or blog- or wiki- writers) can offer your community. People visit your site because they're interested in what you offer. Makes sense. People go to a dance-shoe site because they're interested in the Tango or the 4-step Waltz. People go to a food catering site in Berkeley because -- chances are, they live in the neighborhood and want to have a fancy party. SO? Swiki takes this built-in bias and offers your site visitors a search engine that's SPECIFICALLY TWEAKED for your 'community's' interests. More than that -- and if the people who make swikik (Eurekster) have their way, your community's focused searches will be something other companies will be willing to pay you for. (check out a simple Swiki search engine thumbtacked to the side of one of my web pages:  http://simpletoolsgroup.com/tipstoolsideas.html

12 December 2006 | Permalink | Comments (1)

I'm back

Several months ago I had an idea for a new company. Through factors ranging from my own naïveté, serious mis-reading of colleague's integrity, and the fact that people get pretty odd when there's a potential for genuinely big money on the table -- my involvement with that venture has ended.  No-one likes sob stories but the highest level shine on this one is that it's been as much of an emotional wrenching as losing my  parents.

And so,,, 

I'm back at where my passion has been for over 18 years -- with the ideas surrounding my core belief that applying collective mental horsepower towards solving problems creates substantial value.   Wikis are one of the tools we can offer, blogs - another.  In days gone by we might've suggested conferencing tools.  As time moves on, we might find ourselves suggesting newer content management systems or any number of social computing environments.

The specific tools matter less than technologists would have us believe.  What does matter is the truth in the statement that everyone is smarter than any one.

It's good to be back.

Tom Portante    Sunday evening, 10 December 2006.

10 December 2006 | Permalink | Comments (0)

WetPaint - a wiki to watch

WetPaint (http://wetpaint.com ) might be the easiest to understand wiki I've run into. While it's still in beta testing, you can go to the site, try out some of the features (or sit through their own Flash-demo) or visit sites using WetPaint.

There's something pleasingly 'contained' feeling about this site -- no small accomplishment because wikis often give you a sense of being in the un-governable Wild West.  That rabble-y feeling is - regulary - exactly the reason most people either 'don't get' wikis or, worse, don't trust them for 'real work.'

Wet Paint may change that.

15 June 2006 | Permalink | Comments (4)

The future is here, it was twenty years ago

I was in a panel discussion last week (having to do with the future of online communities).  I was 'the wiki guy.' 

The broader focus of the colloquim was whether companies should 'back' efforts in blogging, or richly-featured Content Management Systems. I heard breathless boosterism for ideas that 'someday, in the future' (and the subtext of those messages was that we're still waiting for more powerful tools), online communities will be fairly close analogs to our daily existence.'

I was tempted to say bosh! -- but as an invited guest, I thought of a better tack.

I asked them to imagine the kind of online world we'd been talking about for two days...

Imagine an online world with upwards of several thousand people interacting at any one time.  Imagine an online world that has a working economy, that has good people doing good and bad people doing, well, shit.  Imagine that world with law enforcement standards and lawyers.  Imagine an online world where participants have not only a 'home page,' but a virtual home or office or store that they can design, construct and supply.  Imagine an online world that has several THOUSAND distinct 'regions' within its confines.

and then...

Imagine that to gain access to this phantasmagorical world, you needed only to have anything equal to (or more powerful than) a 20-something year old Commodore64 and a 300bps modem. 

This future world exists.  To be accurate, it existed over 20 years ago (the mid 1980's) and it was called Habitat.

Twenty-six years later and we're still talking about things Habitat did -- in the misty-eyed future tense.

If you have time for ONE article on building online communities.  If you have any interest in seeing why MySpace is such a rich destination and why almost every corporate site in the world isn't -- read the following article by Chip Morningstar and Randy Farmer.

I promise.  You'll like this.

---------------------------------------------------------------------------

The Lessons of Lucasfilm's Habitat

 

Chip Morningstar and F. Randall Farmer

 

This paper was presented at The First International Conference on Cyberspace held in May 1990 at the University of Texas at Austin. It was published in Cyberspace: First Steps, Michael Benedikt (ed.), 1991, MIT Press, Cambridge, Mass.

Introduction

Lucasfilm's Habitat was created by Lucasfilm Games, a division of LucasArts Entertainment Company, in association with Quantum Computer Services, Inc. It was arguably one of the first attempts to create a very large scale commercial multi-user virtual environment. A far cry from many laboratory research efforts based on sophisticated interface hardware and tens of thousands of dollars per user of dedicated compute power, Habitat is built on top of an ordinary commercial online service and uses an inexpensive -- some would say "toy" -- home computer to support user interaction. In spite of these somewhat plebeian underpinnings, Habitat is ambitious in its scope. The system we developed can support a population of thousands of users in a single shared cyberspace. Habitat presents its users with a real-time animated view into an online simulated world in which users can communicate, play games, go on adventures, fall in love, get married, get divorced, start businesses, found religions, wage wars, protest against them, and experiment with self-government.

The Habitat project proved to be a rich source of insights into the nitty-gritty reality of actually implementing a serious, commercially viable cyberspace environment. Our experiences developing the Habitat system, and managing the virtual world that resulted, offer a number of interesting and important lessons for prospective cyberspace architects. The purpose of this paper is to discuss some of these lessons. We hope that the next generation of builders of virtual worlds can benefit from our experiences and (especially) from our mistakes.

Due to space limitations, we won't be able to go into as much technical detail as we might like; this will have to be left to a future publication. Similarly, we will only be able to touch briefly upon some of the history of the project as a business venture, which is a fascinating subject of its own. Although we will conclude with a brief discussion of some of the future directions for this technology, a more detailed exposition on this topic will also have to wait for a future article.

The essential lesson that we have abstracted from our experiences with Habitat is that a cyberspace is defined more by the interactions among the actors within it than by the technology with which it is implemented. While we find much of the work presently being done on elaborate interface technologies -- DataGloves, head-mounted displays, special-purpose rendering engines, and so on -- both exciting and promising, the almost mystical euphoria that currently seems to surround all this hardware is, in our opinion, both excessive and somewhat misplaced. We can't help having a nagging sense that it's all a bit of a distraction from the really pressing issues. At the core of our vision is the idea that cyberspace is necessarily a multiple-participant environment. It seems to us that the things that are important to the inhabitants of such an environment are the capabilities available to them, the characteristics of the other people they encounter there, and the ways these various participants can affect one another. Beyond a foundation set of communications capabilities, the details of the technology used to present this environment to its participants, while sexy and interesting, are of relatively peripheral concern.

What is Habitat?

Habitat is a "multi-player online virtual environment" (its purpose is to be an entertainment medium; consequently, the users are called "players"). Each player uses his or her home computer as a frontend, communicating over a commercial packet-switching data network to a centralized backend system. The frontend provides the user interface, generating a real-time animated display of what is going on and translating input from the player into requests to the backend. The backend maintains the world model, enforcing the rules and keeping each player's frontend informed about the constantly changing state of the universe. The backend enables the players to interact not only with the world but with each other.

Habitat was inspired by a long tradition of "computer hacker science fiction", notably Vernor Vinge's novel, True Names (Vinge, 1981), as well as many fond childhood memories of games of make-believe, more recent memories of role-playing games and the like, and numerous other influences too thoroughly blended to pinpoint. To this we added a dash of silliness, a touch of cyberpunk (Gibson, 1984; Sterling, 1986), and a predilection for object-oriented programming (Sussman and Abelson, 1985).

The initial incarnation of Habitat uses a Commodore 64 for the frontend (see note 1). Figure 1 is a typical screen from this version of the system. The largest part of the screen is devoted to the graphics display. This is an animated view of the player's current location in the Habitat world. The scene consists of various objects arrayed on the screen, such as the houses and tree you see here. The players are represent by animated figures that we call "Avatars". Avatars are usually, though not exclusively, humanoid in appearance. In this scene you can see two of them, carrying on a conversation.

Avatars can move around, pick up, put down and manipulate objects, talk to each other, and gesture, each under the control of an individual player. Control is through the joystick, which enables the player to point at things and issue commands. Talking is accomplished by typing on the keyboard. The text that a player types is displayed over his or her Avatar's head in a cartoon-style "word balloon".

Figure 1 -- A typical Habitat scene (© 1986 LucasArts Entertainment Company).

The Habitat world is made up of a large number of discrete locations that we call "regions". In its prime, the prototype Habitat world consisted of around 20,000 of them. Each region can adjoin up to four other regions, which can be reached simply by walking your Avatar to one or another edge of the screen. Doorways and other passages can connect to additional regions. Each region contains a set of objects which define the things that an Avatar can do there and the scene that the player sees on the computer screen.

Some of the objects are structural, such as the ground or the sky. Many are just scenic, such as the tree or the mailbox. Most objects, however, have some function that they perform. For example, doors transport Avatars from one region to another and may be opened, closed, locked and unlocked. ATMs (Automatic Token Machines) enable access to an Avatar's bank account (see note 2). Vending machines dispense useful goods in exchange for Habitat money. Many objects are portable and may be carried around in an Avatar's hands or pockets. These include various kinds of containers, money, weapons, tools, and exotic magical implements. Table 1 lists some of the most important types of objects and their functions. The complete list of object types numbers in the hundreds.

Many objects are portable and may be carried around in an Avatar's hands or pockets. These include various kinds of containers, money, weapons, tools, and exotic magical implements. Listed here are some of the most important types of objects and their functions. The complete list of object types numbers in the hundreds.

 

Object Class Function
ATM Automatic Token Machine; access to an Avatar's bank account
Avatar Represents the player in the Habitat world
Bag, Box Containers in which things may be carried
Book Document for Avatars to read (e.g., the daily newspaper)
Bureaucrat-in-a-box    Communication with system operators
Change-o-matic Device to change Avatar gender
Chest, Safe Containers in which things can be stored
Club, Gun, Knife Various weapons
Compass Points direction to West Pole
Door Passage from one region to another; can be locked
Drugs Various types; changes Avatar body state, e.g., cure wounds
Elevator Transportation from one floor of a tall building to another
Flashlight Provides light in dark places
Fountain Scenic highlight; provides communication to system designers
Game piece Enables various board games: backgammon, checkers, chess, etc.
Garbage can Disposes of unwanted objects
Glue System building tool; attaches objects together
Ground, Sky The underpinnings of the world
Head An Avatar's head; comes in many styles; for customization
Key Unlocks doors and other containers
Knick-knack Generic inert object; for decorative purposes
Magic wand Various types, can do almost anything
Paper For writing notes, making maps, etc.; used in mail system
Pawn machine Buys back previously purchased objects
Plant, Rock, Tree Generic scenic objects
Region The foundation of reality
Sensor Various types, detects otherwise invisible conditions in the world
Sign Allows attachment of text to other objects
Stun gun Non-lethal weapon
Teleport booth Means of quick long-distance transport; analogous to phone booth
Tokens Habitat money
Vendroid Vending machine; sells things

 

Table 1 -- Some important object classes

 

Implementation

The following, along with several programmer-years of tedious and expensive detail that we won't cover here, is how the system works:

At the heart of the Habitat implementation is an object-oriented model of the universe.

The frontend consists of a system kernel and a collection of objects. The kernel handles memory management, display generation, disk I/O, telecommunications, and other "operating system" functions. The objects implement the semantics of the world itself. Each type of Habitat object has a definition consisting of a set of resources, including animation cels to drive the display, audio data, and executable code. An object's executable code implements a series of standard behaviors, each of which is invoked by a different player command or system event. The model is similar to that found in an object-oriented programming system such as Smalltalk (Goldberg and Robson, 1983), with its classes, methods and messages. These resources consume significant amounts of scarce frontend memory, so we can't keep them all in core at the same time. Fortunately, their definitions are invariant, so we simply swap them in from disk as we need them, discarding less recently used resources to make room.

When an object is instantiated, we allocate a block of memory to contain the object's state. The first several bytes of an object's state information take the same form in all objects, and include such things as the object's screen location and display attributes. This standard information is interpreted by the system kernel as it generates the display and manages the run-time environment. The remainder of the state information varies with the object type and is accessed only by the object's behavior code.

Object behaviors are invoked by the kernel in response to player input. Each object responds to a set of standard verbs that map directly onto the commands available to the player. Each behavior is simply a subroutine that executes the indicated action; to do this it may invoke the behaviors of other objects or send request messages to the backend. Besides the standard verb behaviors, objects may have additional behaviors which are invoked by messages that arrive asynchronously from the backend.

The backend also maintains an object-oriented representation of the world. As in the frontend, objects on the backend possess executable behaviors and in-memory state information. In addition, since the backend maintains a persistent global state for the entire Habitat world, the objects are also represented by database records that may be stored on disk when not "in use". Backend object behaviors are invoked by messages from the frontend. Each of these backend behaviors works in roughly the same way: a message is received from a player's frontend requesting some action; the action is taken and some state changes to the world result; the backend behavior sends a response message back to the frontend informing it of the results of its request and notification messages to the frontends of any other players who are in the same region, informing them of what has taken place.

 

The Lessons

In order to say as much as we can in the limited space available, we will describe what think we learned via a series of principles or assertions surrounded by supporting reasoning and illustrative anecdotes. A more formal and thorough exposition will have to come later in some other forum where we might have the space to present a more comprehensive and detailed model.

We mentioned our primary principle above:

 

• A multi-user environment is central to the idea of cyberspace.

It is our deep conviction that a definitive characteristic of a cyberspace system is that it represents a multi-user environment. This stems from the fact that what (in our opinion) people seek in such a system is richness, complexity and depth. Nobody knows how to produce an automaton that even approaches the complexity of a real human being, let alone a society. Our approach, then, is not even to attempt this, but instead to use the computational medium to augment the communications channels between real people.

If what we are constructing is a multi-user environment, it naturally follows that some sort of communications capability must be fundamental to our system. However, we must take into account an observation that is the second of our principles:

 

• Communications bandwidth is a scarce resource.

This point was driven home to us by one of Habitat's nastier, externally imposed design, constraints, namely that it provide a satisfactory experience to the player over a 300 baud serial telephone connection (one routed, moreover, through commercial packet-switching networks that impose an additional, uncontrollable latency of 100 to 5000 milliseconds on each packet transmitted).

Even in a more technically advanced network, however, bandwidth remains scarce in the sense that economists use the term: available carrying capacity is not unlimited. The law of supply and demand suggests that no matter how much capacity is available, you always want more. When communications technology advances to the point were we all have multi-gigabaud fiber optic connections into our homes, computational technology will have advanced to match. Our processors' expanding appetite for data will mean that the search for ever more sophisticated data compression techniques will still be a hot research area (though what we are compressing may at that point be high-resolution volumetric time-series or something even more esoteric) (Drexler, 1986).

Computer scientists tend to be reductionists who like to organize systems in terms of primitive elements that can be easily manipulated within the context of a simple formal model. Typically, you adopt a small variety of very simple primitives which are then used in large numbers. For a graphics-oriented cyberspace system, the temptation is to build upon bit-mapped images or polygons or some other graphic primitive. These sorts of representations, however, are invitations to disaster. They arise from an inappropriate fixation on display technology, rather than on the underlying purpose of the system.

However, the most significant part of what we wish to be communicating are human behaviors. These, fortunately, can be represented quite compactly, provided we adopt a relatively abstract, high-level description that deals with behavioral concepts directly. This leads to our third principle:

 

• An object-oriented data representation is essential.

Taken at its face value, this assertion is unlikely to be controversial, as object-oriented programming is currently the methodology of choice among the software engineering cognoscenti. However, what we mean here is not only that you should adopt an object-oriented approach, but that the basic objects from which you build the system should correspond more-or-less to the objects in the user's conceptual model of the virtual world, that is, people, places, and artifacts. You could, of course, use object-oriented programming techniques to build a system based on, say, polygons, but that would not help to cope with the fundamental problem.

The goal is to enable the communications between machines take place primarily at the behavioral level (what people and things are doing) rather than at the presentation level (how the scene is changing). The description of a place in the virtual would should be in terms of what is there rather than what it looks like. Interactions between objects should be described by functional models rather than by physical ones. The computation necessary to translate between these higher-level representations and the lower-level representations required for direct user interaction is an essentially local function. At the local processor, display-rendering techniques may be arbitrarily elaborate and physical models arbitrarily sophisticated. The data channel capacities required for such computations, however, need not and should not be squeezed into the limited bandwidth available between the local processor and remote ones. Attempting to do so just leads to disasters such as NAPLPS (ANSI, 1983; Alber, 1985) which couples dreadful performance with a display model firmly anchored in the technology of the 1970s.

Once we begin working at the conceptual rather than the presentation level, we are struck by the following observation:

 

• The implementation platform is relatively unimportant.

The presentation level and the conceptual level cannot (and should not) be totally isolated from each other. However, defining a virtual environment in terms of the configuration and behavior of objects, rather than their presentation, enables us to span a vast range of computational and display capabilities among the participants in a system. This range extends both upward and downward. As an extreme example, a typical scenic object, such as a tree, can be represented by a handful of parameter values. At the lowest conceivable end of things might be an ancient Altair 8800 with a 300 baud ASCII dumb terminal, where the interface is reduced to fragments of text and the user sees the humble string so familiar to the players of text adventure games, "There is a tree here." At the high end, you might have a powerful processor that generates the image of the tree by growing a fractal model and rendering it three dimensions at high resolution, the finest details ray-traced in real time, complete with branches waving in the breeze and the sound of wind in the leaves coming through your headphones in high-fidelity digital stereo. And these two users might be looking at the same tree in same the place in the same world and talking to each other as they do so. Both of these scenarios are implausible at the moment, the first because nobody would suffer with such a crude interface when better ones are so readily available, the second because the computational hardware does not yet exist. The point, however, is that this approach covers the ground between systems already obsolete and ones that are as yet gleams in their designers' eyes. Two consequences of this are significant. The first is that we can build effective cyberspace systems today. Habitat exists as ample proof of this principle. The second is that it is conceivable that with a modicum of cleverness and foresight you could start building a system with today's technology that could evolve smoothly as the tomorrow's technology develops. The availability of pathways for growth is important in the real world, especially if cyberspace is to become a significant communications medium (as we obviously think it should).

Given that we see cyberspace as fundamentally a communications medium rather than simply a user interface model, and given the style of object-oriented approach that we advocate, another point becomes clear:

 

• Data communications standards are vital.

However, our concerns about cyberspace data communications standards center less upon data transport protocols than upon the definition of the data being transported. The mechanisms required for reliably getting bits from point A to point B are not terribly interesting to us. This is not because these mechanisms are not essential (they obviously are) nor because they do not pose significant research and engineering challenges (they clearly do). It is because we are focused on the unique communications needs of an object-based cyberspace. We are concerned with the protocols for sending messages between objects, that is, for communicating behavior rather than presentation, and for communicating object definitions from one system to another.

Communicating object definitions seems to us to be an especially important problem, and one that we really didn't have an opportunity to address in Habitat. It will be necessary to address this problem if we are to have a dynamic system in the future. Once the size of the system's user base has grown modestly large, it becomes impractical to distribute a new release of the system software every time one wants to add a new class of object. However, we feel the ability to add new classes of objects over time is crucial if the system is to be able to evolve.

While we are on the subject of communications standards, we would like to make some remarks about the ISO Reference Model of Open System Interconnection (ISO, 1986). This 7-layer model has become a centerpiece of most discussions about data communications standards today. It is so firmly established in the data communications standards community that it is virtually impossible to find a serious contemporary publication on the subject that does not begin with some variation on Figure 2. Unfortunately, while the bottom 4 or 5 layers of this model provide a more or less sound framework for considering data transport issues, we feel that the model's Presentation and Application layers are not so helpful when considering cyberspace data communications.

Figure 2 -- The 7-layer ISO Reference Model of Open System Interconnection

We have two main quarrels with the ISO model: first, it partitions the general data communications problem in a way that is a poor match for the needs of a cyberspace system; second, and more importantly, we think that the model itself is an active source of confusion because it focuses the attention of system designers on the wrong set of issues and thus leads them to spend their time solving the wrong set of problems. We know because this happened to us. "Presentation" and "Application" are simply the wrong abstractions for the higher levels of a cyberspace communications protocol. A "Presentation" protocol presumes that at least some characteristics of the display are embedded in the protocol. The discussions above should give some indication why we think that such a presumption is both unnecessary and unwise. Certainly, an "Application" protocol presumes a degree of foreknowledge of the message environment that is incompatible with the sort of dynamically evolving object system we envision.

A better model would be to substitute a different pair of top layers (Figure 3): a Message layer, which defines the means by which objects can address one another and standard methods of encapsulating structured data and encoding low-level data types (e.g., numbers); and a Definition layer built on top of the Message layer, which defines a standard representation for object definitions so that object classes can migrate from machine to machine. One might argue that these are simply Presentation and Application with different labels. However, the differences are so easily reconciled. In particular, we think the ISO model has, however unintentionally, systematically deflected workers in the field from considering many of the issues that concern us.

Figure 3 -- A possible alternative protocol model

 

23 May 2006 | Permalink | Comments (6)

Socialtext offers wikis "to go"

One of the services my small consultancy offers is helping organizations figure out which online product would actually help them be more effective in their work.  This is a very different sales pitch from someone used to the breathless techno-boosterism of larger consulting partnerships.

Wikis are a hard sell.  It's something I spend a fair bit of time trying to figure out...

-One of the reasons, I suspect, is that there are so many other - competing - mechanisms for groups to share information. (email, shared documents and document systems, calendaring systems, blogs...) 
-'Publishing/vetting standards" of Wikipedia notwithstanding, another reason may be that wikis do best when the group is comfortable with shooting small -- and often half-baked -- ideas to and fro.' 

What if the comfort of your QWERTY keyboard was taken away and you had to do the best you could with pithy little exchanges? 

As in, say, handheld devices...

No-one's going to write a polished formal argument using their two thumbs.  And even if they did, they'd invoke the wrath of subsequent readers who tried to absorb their thoughts by way of a 2-square-inch display screen. 

So maybe, just maybe, one of the most likely to succeed environments for wiki use is the input/output-challenged world of hand-held devices.

Until now, no-one has laid claim to this possibility.

Until Socialtext, that is.

Socialtext has begun to offer a screen-and-command tweaked version of its wikis specifically for these small devices.

I'd wager this is a big deal.

Here's a piece from ZiffDavis Net.

-----------------------
http://blogs.zdnet.com/BTL/?p=2818

April 5, 2006

Socialtext's Miki mobile wiki

Posted by Dan Farber @ 6:59 am

Digg This!

 

 

I was chatting with Ross Mayfield, CEO of SocialText at Software 2006 yesterday, checking out his company's new Miki–what he calls the first mobile wiki–on his Nokia N90 phone. It's wikis 'to go,' optimized for any mobile Web browser and users collaborating on projects anytime, anywhere. Miki is included in any Socialtext edition, which include Personal (free for five users) to Professional ($95 for 20 users) to Enterprise (Appliance deployments start at $9,995). Ross thinks that the free Personal Miki edition could serve as a "private notepad" from the cloud to your pocket. Miki is part of a growing trend–increasingly, the full spectrum of social and collaborative software is becoming device agnostic, blurring the lines between fixed and mobile usage and personal and business use.

20 May 2006 | Permalink | Comments (0)

storage space is no longer an issue

A couple of weeks ago, Amazon announced S3  (Simple Storage Service).  For 15-cents/month you get a gigabyte of online storage.   OK, there's some sub-penny charges for moving data in and out of your private (or public) Giganto Hard Drive in Space -- but the truth is, most people will have incredibly tiny bills from the folks at Amazon. 

So what??

At the simplest - think of it as a 15-cents-a-gig online backup drive.

It could be a backend storage for your homebrew data warehouse offering your customers distributed, reliable access from anywhere and on demand.

ANY application with storage needs - and that's pretty much everything we do - can use something like s3.  (and you can *bet* Google will offer something similar)

check out some comments about the service:

http://weblog.infoworld.com/udell/2006/03/22.html

http://www.clickz.com/experts/brand/sense/article.php/3595581

02 May 2006 | Permalink | Comments (0)

is this one of the futures for wikis ?

This might be terribly important.  I ran across an article in the current NewsWeek - it was one of those breathless boosterism pieces on Web 2.0 ... but one of the companies pointed to intrigued me.    The company goes by the name of PLUM  ( http://www.plum.com )

As I write this (29 march 06), the product is still in private beta-testing .. Soooooooo, this is just what you can glean from various news sources:

The idea is simple.  Take all the stuff you collect on something you're working on, something you're interested in, something you've 'been meaning to do one of these days...'.  Web sites. Desktop or web-based pictures, images, music, documents of all flavors.  Collect them, allow others to see them and to add their own 'stuff.'

It SOUNDS like a lot (but not all) of what motivates people to adopt wikis.

I'll be fascinating to watch how Plum pulls this off. 

Go and sign up for a any-day-now public beta version!!

Ah - the Newsweek piece:
http://www.msnbc.msn.com/id/12011437/site/newsweek/

29 March 2006 | Permalink | Comments (0)

this is even simpler than a wiki !

An hour ago I was dropping off my daughter at school and my cell phone rang -- it was an old colleague in New York.  It was a very pleasant chat -- mostly catching up on how our respective lives have evolved and at the end of the call I remarked how clear the signal was  (for whatever reasons, signal strength in Berkeley CA, is an iffy kind of thing).  He said he was using JaJah from his cell phone...

JaJah?

I remember - months ago - hearing something about yet another VOIP entrant.  'decided to check it out.

JaJah may be the voice-over-internet approach that a LOT of people will enjoy.

It's pretty non-geeky.  You don't have to connect a headset to your computer. You don't need broadband access.  And, from what I can tell, you can use it with just about any browser/OS you can find. 

Go to jaJah.com    In a model of simplicity - you're given two little boxes to fill in and a button to press.  Assuming you're in grabbing range of either a regular or mobile phone - that's all there is.

From a JaJah fan's comments:

--

The idea is truly simple: see a number on your screen, call it, talk via your own phone, save money. Calls triggered through JAJAH WEB are phone-to-phone, you don't need a headset, a microphone or a special Internet phone to use it and you are not tied to your machine when talking to your friends. JAJAH WEB is as simple as searching a keyword in Google and JAJAH WEB is as comfortable as any regular phone call, but much cheaper. And last but not least you can use JAJAH WEB also with Mac or Linux operating systems."

Simple.  It doesn't require much technology.  And it saves you money.



29 March 2006 | Permalink | Comments (0)

wiki on a stick: TiddlyWiki

There's something intriguing here -- a simple tool (basically a single .html file you store on your computer and open with your browser) that creates the ability to organize small chunks of information you find useful.

Like many wiki-ish things, it seems to take pride in a funny name:  "TiddleWiki."

From Wikipedia:

TiddlyWiki From Wikipedia, the free encyclopedia

TiddlyWiki is a wiki-modeled client-side application written by Jeremy Ruston that is well suited for use as a personal notebook. It is a self-contained HTML file that includes CSS and JavaScript code. When it is downloaded to a user's PC, TiddlyWiki has the unusual ability, when brought up in some browsers, of being able to overwrite itself on the user's disk at the user's request. So following TiddlyWiki conventions, users can make a new entry, called a Tiddler, in their local copy of the TiddlyWiki file and save it for future reference by saving the TiddlyWiki file. Existing Tiddlers can also be modified or deleted in the same way.

TiddlyWiki is published by Osmosoft under a BSD open source license, which makes it freely available. Jeremy Ruston describes it as experimental, and in that spirit many people have used the original HTML file to create TiddlyWiki Adaptations. These fall under two general categories; those that retain the client-side write only feature, and those that add server-side file writing to make TiddlyWiki more like a true wiki. Links to both these kinds of Adaptations are put in the original TiddlyWiki file as they become known. TiddlyWiki Adaptations typically add features that were not originally envisioned by Ruston, and some of these features have been included in newer versions of TiddlyWiki.

A feature that sets TiddlyWiki apart from a standard wiki implementation is its content presentation.

Jeremy Ruston had this to say about it:    

A TiddlyWiki is like a blog because it's divided up into neat little chunks (tiddlers), but it encourages you to read it by hyperlinking rather than sequentially: if you like, a non-linear blog analogue that binds the individual microcontent items into a cohesive whole. I think that TiddlyWiki represents a novel medium for writing, and will promote its own distinctive WritingStyle. Although a TiddlyWiki is ideal for keeping notes, it can also be used as the foundation for a complete Web site. Its single file structure makes it easy to manage while providing an elegant Web experience. 


External links

TiddlyWiki homepage:
http://www.tiddlywiki.com/

TiddlyWiki Tutorial:
http://www.blogjones.com/TiddlyWikiTutorial.html

13 March 2006 | Permalink | Comments (2)

a (minor) grondswell in a travelogue wiki

I'm continuing to make a pitch to the local auto club (the California State Automobile Association - CSAA) that their members would enjoy a site where fellow travellers could add notes of especially interesting 'finds.' 

It would be inaccurate to say people are lining up to add comments...

Still - the unofficial CSAA wiki travelogue now has small pieces about (1) a vision for a whole new city being built in Arizona, (2) a set of cascading waterfalls in northwestern connecticut, (3) a second california article -- this one on the famous Big Sur Nepenthe/Phoenix restaurant (4) a college town north of Chicago (5) Crane Beach in Ipswitch MA and (6) a Grand Old Hotel in western massachusetts that boasts a block long hotel verandah  - with 50 or 60 rocking chairs that anyone can settle into to watch the world go by...

Anyone interested in contributing interesting places?

28 February 2006 | Permalink | Comments (0)

sloppy desks and clear thinking

ruminating about this ... more soon

I was invited to take part in an online conversation.  About 5 minutes into it I realised that what I needed to do was create links, add a picture, insert a diagram, link to a powerpoint slide AND add a comment (parenthetical) within an earlier posting.  Of course, the software allowed me to do almost none of that....  hmmmm

22 February 2006 | Permalink | Comments (0)

what do I do when I GET there?

To follow up on the idea (above) about offering a traveller-community created wiki for a large membership organization - the California State Auto Association. (the CSAA - this state's branding of the AAA)

I've spent some time talking with different CSAA offices - to learn what I suspected.  I'm told that a lot of people regard AAA as a store-front service .. you go in, get maps, booklets .. maybe some other services .. and drive off.  My pitch to them is that a 'wiki-travel'-ish addition to their site would bring a younger/more hip crowd than (what I suspect is)  the typical member demographic.

no nibbles - yet..

So - a related idea is to approach various online travel/booking services. Expedia/ Travelocity / Orbitz - the argument being that *their* customers - who are clearly web-comfortable - use their services to make/purchase all their travel plans.  And then they *fly* off.

WHAT IF these travel agencies could make their sites more of a destination rather than a site for transactions

.. what IF these companies could offer a kind of  fellow-traveller created "WHAT DO I DO WHEN I GET THERE" environment?   

And - my bias is showing here - what BETTER mechanism for self-created and group-edited material than wikis?

Anyone with solid contacts in any of these companies??

16 February 2006 | Permalink | Comments (0)

and how about adding a wiki to .. well, ANYWHERE

And if that isn't cool enough, check out what Seedwiki offers:

Just about anywhere you have enough control to insert a few lines of html code, you can insert a wiki.

In the case of my "architecture of information" stub of a blog at blogger  (http://ArchitectureOfInformation@blogspot.com), you get the blog AND you get a window into a fully functioning wiki.  (The wiki, by the way, associated with THIS blog:  wsSandbox.seedwiki.com )

This isn't just a VIEW into a wiki, it's actually the real thing -- you can log on, make comments, add images and edit text.

Suddenly, wikis and blogs may not be all that segregated...

09 February 2006 | Permalink | Comments (0)

Bravo WikiSpaces !

Two items here. 

Schools tend to love wikis -- they're (wikis) simple, thery're understandable, and they're sufficiently maleable to allow the creation of useful stuff.  And, far from least importantly, they're cheap.
To be *slightly* picky about last point - schools often choose low cost or free wiki hosting services and sometimes the price they pay for that service is sidebar advertisements.  From my own work delivering wikis to schools, occasionally there's a bit of push-back when I mention that the wikis that'll be used have ads that support the service. 

Well, WikiSpaces has heard this from teachers as well -- and they're doing something about it.
For schools - WikiSpaces is offering a hard combination to beat:  free and ad-free.

ah...

But there's more.

WikiSpaces is also doing something remarkably cool. 

It's allowing a kind of integration between one's wiki space AND one's typepad or blogger blog.

So?

This is important.  Blogs and wikis co-exist in the world but they serve very different ends.  'problem is, being forced to select one or the other kind of platform shortchanges our ability to take advantage of the one we didn't select.

Blogs give us voices.  They are the ethereal equivalent to the soapboxes at Speakers' Corner. 

Wikis give places for groups to rub ideas together.  They're often rabble-y and irreverant - but they are just as often the place where new ideas are sired. 

WikiSpaces is doing something valuable by offering us windows from one world to t'other.

Check out  WikiSpaces blog (http://blog.wikispaces.com) in general, the the following entry on this integration in particular.  http://blog.wikispaces.com/2005/11/wikispaces-integration-with-blogger.html



08 February 2006 | Permalink | Comments (0)

the 5000-th How-To on WikiHow

This is something of a milestone.  It's one thing for online zealots to froth about 'user created content' .. and have little more than verbiage to back them up.  It's a whole 'nother story when a small new site generates enough interest to pull in thousands of people.

WikiHow has just announced its 5000-th How-to-do-Something posting; "How to do a frontside 360 on a snowboard."

Lest we tut-tut this as the result of some narrow clique of 'friends of WikiHow' -- here's another statistic to be impressed with.

In January 2006 - alone - 886,510 different people read wikiHow.

This number makes it one of the most widely read wikis after the Wikipedia and related Wikimedia project sites.

02 February 2006 | Permalink | Comments (0)

Does the California Auto Club have WikiCities in its future?

It seems to me that among the 3+ million members of the California State Automobile Association (CSAA), there've got to be a  LOT  of people with travel insights. 

In my previous blog entry, I asked if anyone wanted to join me with a pilot project.  WikiCities offered a site on their server. 

Now, if I had any professional pride in the kind of site that I could whip together in a handful of hours, I'd NEVER give the following pointer.  Well...  as my erstwhile friends at the design firm IDEO are fond of saying, "fail frequently to succeed often." 

I've created a very (very) rough outline of what an Auto Club wiki might offer. 

It needs work.  It needs better design.  And perhaps most importantly, it needs YOUR contribution.

Check out the UNOFFICIAL CSAA site and imagine you're a club member with something to contribute to the 50-states worth of travel hints. 

add something -- anything...!

And with a more fully 'populated' place, I suspect we'll all be able to get some attention from the CSAA.

31 January 2006 | Permalink | Comments (2)

who wants to do this pilot project with me?

What if some of the ideas of wikiTravel and wikiHow were tapped by - say - a Great Big Membership association.

Since I've just renewed my AAA membership (The California State Automobile Association - 'CSAA' -  to be more precise), let me spin a story about that organization.

If you take a look at the CSAA site -- you see a place that gives its members an immense amount of useful information.  But the information flow is one way...  I think you could make an easy argument that what's missing is a way to more fully engage the membership by different _kinds_ of offerings. 

The argument could be:  CSAA may have a loyal readership -- what it doesn't have is a committed community.

Enter WikiTravel and WikiHow...

Both offer ideas that the Auto Club could learn from.  Using pretty much the same text as in the previous postings:  "Think about all reasons AAA members travel and about how members enjoy experiences in their travels that go beyond the hotel guides and the concierge's suggestions.  Then think about how many of us take great pride in little 'gems' that have come from our wanderings - be they delightful finds or hard-won lessons... etc "

And the sales hook?

And finally, "think about a way the CSAA could help these travelers share their discoveries in exchange for similar 'insider tips' from other travelers."

If done right - a CSAA memberWiki would be a broad-based venue for the exchange of ideas. As a community of over 3 million individuals, a CSAA 'forum' could be a place where practical expertise, in every informational category on the current CSAA online site, could be offered. 

Technologically easy...

Procedurally pretty easy...

Could be a nice little pilot project.





24 January 2006 | Permalink | Comments (0)

A Montrealer and a San Franciscan walk into a bar...

..and their discussion wends its way to a couple of premises:

Lots of people travel -- for lots of reasons.  Lots of people enjoy experiences in their travels that go beyond the hotel guides and the concierge's suggestions.  Lots of people take great pride in little 'gems' that've come from their wanderings - be they delightful finds or hard-won lessons.   

And the bet that these two make?

That lots of people would be willing to share their discoveries in exchange for similar 'insider tips' from other travellers.

And so began a Montreal-based wiki-centric company called WikiTravel. 

With no advertising and precious little blog-ish commentary, wikitravel has quickly accumulated the combined smarts of thousands of travellers who've written, edited and appended over six thousand travel 'discoveries.'

What WikiTravel IS:
http://wikitravel.org

And - intriguingly - a page about what it is NOT:
http://wikitravel.org/en/Wikitravel:Goals_and_non-goals


17 January 2006 | Permalink | Comments (3)

operations manuals as mediaevel flagellation

In days gone by, I was employed -- more than once -- as a procedures writer.  In one instance it had do to with recording, ordering and (re)presenting Things People Did in a major computer center.  In another, with the details of certain nursing and medical procedures. 

It's a profoundly thankless task.  You spend a lot of time learning what people claim they already know, and you inevitably get in their way as they're involved in doing Whatever It Is You're Supposed to Write About. And just as inevitably, you know no-one will read what you've written because (1) if you're good, it's already what they do and (2) and if you're not so good (more likely), you've gotten it wrong -- so why bother...

Such was the dilemma.

And for those of us involved in this ongoing textual self-flagellation, there never seemed any good way around this problem. 

Wikis may be a clever answer here.

There's an interesting new company (/service) Out There called WikiHow.

Basically, it's a place where anyone can contribute to the development of a set of 'how to's'.  WikiHow is an open community, Creative Commons kind of place.  People can write guides on anything from, oh, how to write one's own 'elevator pitch.' to how to find and evaluate a personal Life Coach. 

Less than 9 months old and with almost no effort spent on advertising, there are thousands of self-written and group-edited guides on WikiHow.

Ross Mayfield, founder and CEO of SocialText has commented on WikiHow in Corante. (.. http://www.corante.com/many/archives/2005/07/04/wikihow_to_open_content.php )

My interest is in how a WikiHow environment can be used in business settings to make sure that in-house guides are accurate, timely, and -- worth referring to. 

My hunch is that wikiHow is worth watching...

16 January 2006 | Permalink | Comments (2)

and by their works you shall know them...

A few days ago the front page of a wiki-hosting service (and company by the same name) changed its look. 

This isn't the first time SeedWiki has opted for a front page makeover.

A while back, the folks at that company decided that having a typical wiki service front page -- a listing of really good reasons why you should *use* these things -- didn't matter as much as most people assumed.  Their rationale was that by the time you _find_ various wiki providers, you already  have a fair idea that they'll be useful.  Reading boiler-plate marketing stuff just didn't cut it...
The result of this line of thinking was a front page with essays directed to people who already knew about wikis; people who've grown sick to death about Yet Another Story about Ward Cunningham and the wiki-wiki airport busses, or about distinctions between blogs and wikis.

Sometimes its difficult to leave well enough alone.

Something new came along - a clever bit of code that could reach into the daily traffic patterns at Seedwiki, discover which public wikis were getting changed, AND then list these active sites by way of a bit of nifty text-size manipulation.  REALLY SMALL wiki names were getting only a bit of attention (or, at least, as measured by changes being made).  In contrast,  BIG wiki names were clearly hotbeds of textual intervention. 

My first reaction was that this kind of breast-thumping geeky tour-de-force stuff took away from the calm essay mood of the previous front page.  (And - truth be told - I let my feelings be know to my friends at SeedWiki in a somewhat testy-toned note.)

I'm having second thoughts. 

I've just spent about 30 minutes browsing through today's 'hot list.'  It's a pretty remarkable collection of shared conversations.  By seeing where there's activity you get a unique opportunity to take a peek at places where people are doing real work with wikis.  I think SeedWiki should be proud of its decision to let the rest of the world know about how its software environment is being used by customers. 

Check out who's doing what where at http://seedwiki.com .

- - -
(That said, I'm still miffed that my well reasoned essays that had been posted on SW's front page  have been replaced by a software algorithm...)

08 December 2005 | Permalink | Comments (3)

untrue, irresponsible and malicious

Herein lies one of the great weaknesses of 'pure' wikis -- their susceptibility to casual vandalism.

Purist Wiki fans remind us that security comes in different forms.  One way is to lock our homes with mulitple dead bolts and house alarms.  The other is to live on a street full of people looking out for each other.

I live on such a street.  Across the street is a nice retired couple who spend no small amount of time in their garden or pruning their fruit trees.  On one side of my property is a lawyer who works out of her home office.  On the other side, a home appraiser also working out of a home office.  Two doors down is a IT executive looking for work.  Another house down is a realtor - with a home office.  A smidge up the street, another retired couple.  Up and across the street, three homes with stay-at-home moms. 

A week ago, in the middle of an afternoon, a burgler took a crowbar to a front door of one of these houses - got inside, and carried out about a thousand dollars of loot. 

There were a lot of us at home that day.  The streets were far from empty.  There are joggers and dog walkers, people getting home early from the TransBay busses, moms bringing their children home from schools or out to soccer practise.

Multiple eyes weren't enough for our neighbor's house.

Multiple eyes aren't enough for our collective wiki products either.

Security can - and must - come in different forms.  We need all those forms...

Wikipedia Tightens Submission Rules

By DAN GOODIN, Associated Press Writer Mon Dec 5,10:35 PM ET

SAN FRANCISCO -
Wikipedia, the online encyclopedia to which anyone can contribute, is tightening submission rules after a prominent journalist complained that an article falsely implicated him in the Kennedy assassinations.

Wikipedia will now require users to register before they can create articles, Jimmy Wales, founder of the St. Petersburg, Fla.-based Web site, said Monday. People who modify existing articles will still be able to do so without registering.

The change comes less than a week after John Seigenthaler, a one-time administrative assistant to Robert Kennedy, complained in an op-ed published in USA Today that a biography of him on Wikipedia claimed he had been suspected in the assassinations of the former attorney general and his brother, President John F. Kennedy.

Wikipedia, often cited as a prime example of the type of collective knowledge-pooling that the Internet enables, has some 850,000 articles in English as well as entries in at least eight other languages, including Italian, French, German and Portuguese.

Since it's launch in 2001, it has grown into a storehouse of information on topics ranging from medieval art to nanotechnology.

The volume is possible because the site relies on volunteers, including many experts in their fields, who submit entries and edit previously submitted articles.

Wales said he hopes the registration requirement will limit the number of articles being created.

While it would not prevent people from posting false information, the new process will make it easier, said Wales, for the site's 600 active volunteers to review and remove factual errors, defaming statements and other material that runs afoul of Wikipedia policy.

Wikipedia visitors will still be able to edit content already posted without registering. It takes 15 to 20 seconds to create an account on the Web site, and an e-mail address is not required.

"What we're hopeful to see is that by slowing that down to 1,500 a day from several thousand, the people who are monitoring this will have more ability to improve the quality," Wales said Monday. "In many cases the types of things we see going on are impulse vandalism."

The episode demonstrates the lack of accountability that often comes with articles posted by anonymous people over the Internet. Unlike content included in magazines, books and other traditional media, online material can be submitted by just about anyone, often without having to volunteer any identifying information.

"I sympathize with this person, but it's really not any different than a posting on an anonymous Web page," Eugene Volokh, a law professor specializing in the First Amendment, said, referring to Seigenthaler. Volokh added that Wikipedia provides casual readers with a valuable service but that he would never rely on it as a source for scholarly articles.

Seigenthaler, USA Today's founding editorial director and a former president of the American Society of Newspaper Editors, said that after the op-ed was published Wikipedia's biography of him was changed to remove the false accusations.

But Seigenthaler said an entry on Monday still got some facts wrong, apparently because volunteers are confusing him with his son, a journalist with NBC News.

Also disturbing is a section of his biography that tracks changes made to the article, Seigenthaler said. Entries in that history section label him a "Nazi" and say other "really vicious, venomous, salacious homophobic things about me," he said.

Wales said those comments would be removed.

For 132 days, Seigenthaler said, the biography of him falsely claimed that "for a brief time, he was thought to have been directly involved in the Kennedy assassinations of both John, and his brother, Bobby."

The biography also falsely stated that he had lived in the Soviet Union from 1971 to 1984.

Seigenthaler said he wasn't convinced the new registration requirement would stop the practice of vandals posting content that is slanderous or knowingly incorrect.

Wikipedia will either have to fix the problem or will lose whatever credibility it still has, he said.

"The marketplace of ideas ultimately will take care of the problem," Seigenthaler said. "In the meantime, what happens to people like me?"

___

and the New York Times article that prompted Wikipedia's response?

The New York Times
December 4, 2005
Rewriting History

Snared in the Web of a Wikipedia Liar


By KATHARINE Q. SEELYE

ACCORDING to Wikipedia, the online encyclopedia, John Seigenthaler Sr. is 78 years old and the former editor of The Tennessean in Nashville. But is that information, or anything else in Mr. Seigenthaler's biography, true?

The question arises because Mr. Seigenthaler recently read about himself on Wikipedia and was shocked to learn that he "was thought to have been directly involved in the Kennedy assassinations of both John and his brother Bobby."

"Nothing was ever proven," the biography added.

Mr. Seigenthaler discovered that the false information had been on the site for several months and that an unknown number of people had read it, and possibly posted it on or linked it to other sites.

If any assassination was going on, Mr. Seigenthaler (who is 78 and did edit The Tennessean) wrote last week in an op-ed article in USA Today, it was of his character.

The case triggered extensive debate on the Internet over the value and reliability of Wikipedia, and more broadly, over the nature of online information.

Wikipedia is a kind of collective brain, a repository of knowledge, maintained on servers in various countries and built by anyone in the world with a computer and an Internet connection who wants to share knowledge about a subject. Literally hundreds of thousands of people have written Wikipedia entries.

Mistakes are expected to be caught and corrected by later contributors and users.

The whole nonprofit enterprise began in January 2001, the brainchild of Jimmy Wales, 39, a former futures and options trader who lives in St. Petersburg, Fla. He said he had hoped to advance the promise of the Internet as a place for sharing information.

It has, by most measures, been a spectacular success. Wikipedia is now the biggest encyclopedia in the history of the world. As of Friday, it was receiving 2.5 billion page views a month, and offering at least 1,000 articles in 82 languages. The number of articles, already close to two million, is growing by 7 percent a month. And Mr. Wales said that traffic doubles every four months.

Still, the question of Wikipedia, as of so much of what you find online, is: Can you trust it?

And beyond reliability, there is the question of accountability. Mr. Seigenthaler, after discovering that he had been defamed, found that his "biographer" was anonymous. He learned that the writer was a customer of BellSouth Internet, but that federal privacy laws shield the identity of Internet customers, even if they disseminate defamatory material. And the laws protect online corporations from libel suits.

He could have filed a lawsuit against BellSouth, he wrote, but only a subpoena would compel BellSouth to reveal the name.

In the end, Mr. Seigenthaler decided against going to court, instead alerting the public, through his article, "that Wikipedia is a flawed and irresponsible research tool."

Mr. Wales said in an interview that he was troubled by the Seigenthaler episode, and noted that Wikipedia was essentially in the same boat. "We have constant problems where we have people who are trying to repeatedly abuse our sites," he said.

Still, he said, he was trying to make Wikipedia less vulnerable to tampering. He said he was starting a review mechanism by which readers and experts could rate the value of various articles. The reviews, which he said he expected to start in January, would show the site's strengths and weaknesses and perhaps reveal patterns to help them address the problems.

In addition, he said, Wikipedia may start blocking unregistered users from creating new pages, though they would still be able to edit them.

The real problem, he said, was the volume of new material coming in; it is so overwhelming that screeners cannot keep up with it.

All of this struck close to home for librarians and researchers. On an electronic mailing list for them, J. Stephen Bolhafner, a news researcher at The St. Louis Post-Dispatch, wrote, "The best defense of the Wikipedia, frankly, is to point out how much bad information is available from supposedly reliable sources."

Jessica Baumgart, a news researcher at Harvard University, wrote that there were librarians voluntarily working behind the scenes to check information on Wikipedia. "But, honestly," she added, "in some ways, we're just as fallible as everyone else in some areas because our own knowledge is limited and we can't possibly fact-check everything."

In an interview, she said that her rule of thumb was to double-check everything and to consider Wikipedia as only one source.

"Instead of figuring out how to 'fix' Wikipedia - something that cannot be done to our satisfaction," wrote Derek Willis, a research database manager at The Washington Post, who was speaking for himself and not The Post, "we should focus our energies on educating the Wikipedia users among our colleagues."

Some cyberexperts said Wikipedia already had a good system of checks and balances. Lawrence Lessig, a law professor at Stanford and an expert in the laws of cyberspace, said that contrary to popular belief, true defamation was easily pursued through the courts because almost everything on the Internet was traceable and subpoenas were not that hard to obtain. (For real anonymity, he advised, use a pay phone.)

"People will be defamed," he said. "But that's the way free speech is. Think about the gossip world. It spreads. There's no way to correct it, period. Wikipedia is not immune from that kind of maliciousness, but it is, relative to other features of life, more easily corrected."

Indeed, Esther Dyson, editor of Release 1.0 and a longtime Internet analyst, said Wikipedia may, in that sense, be better than real life.

"The Internet has done a lot more for truth by making things easier to discuss," she said. "Transparency and sunlight are better than a single point of view that can't be questioned."

For Mr. Seigenthaler, whose biography on Wikipedia has since been corrected, the lesson is simple: "We live in a universe of new media with phenomenal opportunities for worldwide communications and research, but populated by volunteer vandals with poison-pen intellects."




06 December 2005 | Permalink | Comments (0)

Give us 22 minutes and you TOO can be a wiki guru

Every now and then it's healthy to remember that a lot of people share the idea that not ONLY is the word 'wiki' a goofy kind of thing, but ALSO that wikis just don't seem practical enough for *real* work.  The UK-based LearningCentre company has put together a collection of articles that tells a pretty convincing story about the usefullness of these environments. 

Some things you should know about wikis
http://www.e-learningcentre.co.uk/eclipse/Resources/wikis.htm

1.  What's the simplest definition of a wiki? 
http://www.educause.edu/ir/library/pdf/ELI7004.pdf
"Wikis are Web pages that can be viewed and modified by anyone with a Web browser and Internet access. Described as a composition system, a discussion medium, and a repository, wikis support asynchronous communication and group collaboration online. Their inherent simplicity gives students direct access to their content, which is crucial in group editing or other collaborative activities. Their versioning capability allows them to illustrate the evolution of thought processes as students interact with a site and its contents. Wikis are also being used as e-portfolios, highlighting their utility as a tool for collection and reflection. They may be the easiest, most effective Web-based collaboration tool in any instructional portfolio."  Educause, July 2005

2.  Blogs and wikis: Technologies for enterprise applications
http://www.gilbane.com/gilbane_report.pl/104/Blogs__Wikis_Technologies_for_Enterprise_Applications.html
".. being dismissive of blogs and wikis because of how they are most often used, and talked about, today is a mistake (PCs and web browsers weren’t considered as serious enterprise tools at first either). What is important is how they could be used. They are simply tools, and many of you will be surprised to find how much they are already being utilized in business environments."  Lauren Wood, The Gilbane Report, Vol 12, No 10, March 2005

3.  Teaching and learning online with wikis
http://www.ascilite.org.au/conferences/perth04/procs/augar.html
"Wikis are fully editable websites; any user can read or add content to a wiki site. This functionality means that wikis are an excellent tool for collaboration in an online environment. This paper presents wikis as a useful tool for facilitating online education. Basic wiki functionality is outlined and different wikis are reviewed to highlight the features that make them a valuable technology for teaching and learning online." Naomi Augar, Ruth Raitman and Wanlei Zhou, Proceedings of the 21st ASCILITE Conference, November 2004

4.  Wide open spaces: wikis ready and not
http://www.educause.edu/pub/er/erm04/erm0452.asp?bhav=5.00&bhsh=768&bhsw=1024&bhiw=1016&bhih=567&bhqs=1
"In 1999, the World Wide Web inventor Sir Tim Berners-Lee looked back on the previous decade and lamented: “I wanted the Web to be what I call an interactive space where everybody can edit. And I started saying ‘interactive,’ and then I read in the media that the Web was great because it was ‘interactive,’ meaning you could click. This was not what I meant by interactivity.” That vision of a genuinely interactive environment rather than “a glorified television channel”—one in which people not only would browse pages but also would edit them as part of the process—did not disappear with the rise of the read-only Web browser.1 It’s churning away more actively than ever, in a vivid and chaotic Web-within-the-Web, via an anarchic breed of pages known as “wikis.” Brian Lamb, Educause, Sept/Oct 2004

5.  Educational wikis: features and selection criteria
http://www.irrodl.org/content/v5.1/technote_xxvii.html
"This report discusses the educational uses of the ‘wiki,’ an increasingly popular approach to online community development. Wikis are defined and compared with ‘blogging’ methods; characteristics of major wiki engines are described; and wiki features and selection criteria are examined." Linda Schwartz, Sharon Clark, Mary Cossarin, Jim Rudolph, International Review of Research in Open and Distance Learning, April 2004


6. What's so special about Wiki tools
http://www.pcmag.com/article2/0,4149,1402872,00.asp
"In many ways, wikis are the world's simplest Web sites. Any member can add or edit pages. Users need learn only a few simple formatting rules—no HTML required—and previous versions of pages are saved for easy recovery from errors. The wiki's content is built by all the members working together. If blogs are Web-based diaries, wikis are Web-based public bulletin boards." Neil J Rubenking, PC Magazine, 30 December 2003

02 December 2005 | Permalink | Comments (0)

Little boxes all the same ...

A few days ago Microsoft made news by announcing it would start delivering services to businesses and consumers directly via the web. By this announcement, Microsoft issued a clear response to parallel offerings (or, at least plans) by Yahoo and Google.

Murmurs of 'paradigm shift' and intimations that 'THIS time, it really, really is different' filled the industry journals and the edge-y techno blogs.

There's room for a contrarian view.

Maybe, just maybe, there's less to the story than meets the eye.

For as long as there have been computers that fit onto a desktop, there has been a steady stream of boxed solutions. The shrink-wrapping gave us Visicalc and Lotus 123, Electric Word and WordStar, Word, Excel, and PowerPoint. Each offered us a wealth of means to business ends. Each gave us option-laden applications to help us process words, crunch numbers and annotate charts. Our responsibility, as informed -- and time challenged -- workers, has always been to select the clump of features closest to what we really need to get our jobs done.

You see a parallel story here. Some very smart people try to guess all the possible needs that customers have and they fill a store with goodies. Our role is to wade through the multiple aisles of, say, a suburban Home Depot superstore, in search of a 60 watt light bulb.

It doesn't matter whether Yahoo or Google or Microsoft offer web-based solutions. They're still boxes full of stuff. Boxes we need to reach into and pull out something we hope is close enough to something we really need.

There can be another way.

We can offer people the tools to build what they need. We can offer groups -- or individuals -- an ability to fabricate idiosyncratic solutions. Need a workgroup calendar that e-mails changes to everyone in your team? Need a tool to scan RSS feeds for articles mentioning your company's competitiors, tabulate, graph and send that information to six people in your office? Need a way to help coordinate a car pool for the dozen people in your immediate neighbourhood who brave the Bay Bridge traffic each morning? Boxes -- boxes in stores or boxes accessible via your browser -- will probably NEVER have exactly what you need to get done.

The solution isn't to sell better boxes. The solution is to offer a machine that will create the tools we need.

And the new story?

Wikis are just such web-machines.

04 November 2005 | Permalink | Comments (0)

NPR and a show about user-created information

wikis and beyond ...


Earlier today I happened upon an NPR show: it was the KQED/San Francisco 
broadcast of Talk of the Nation.(Wed 2 Nov 2005).

The starting point of the conversation was a specific online tool -- Wikipedia.
But of course, it broadened to issues of what happens when "the rest of us"
create and evaluate the material we need. 

Such is the core question wikis pose.

Their success has never been -- nor will it ever be one -- dependent upon
specific technologies. What success will rest on is whether we'll ever
accept this kind of self-creating and self governing approach to
how to use information.

From the NPR archive site:

Wikipedia, Open Source and the Future of the Web"
A new wave of Internet sites, like Wikipedia, invite their users to
interact and contribute facts and opinion and edit each other. It's a
more democratic way to present information. But is it more accurate?

AUDIO ARCHIVE OF THE BROADCAST


02 November 2005 | Permalink | Comments (0)

Congress Abandons WikiConstitution

This just in...

WASHINGTON, DC—Congress scrapped the open-source, open-edit, online version of the Constitution Monday, only two months after it went live. "The idea seemed to dovetail perfectly with our tradition of democratic participation," Senate Minority Leader Harry Reid said. "But when so-called 'contributors' began loading it down with profanity, pornography, ASCII art, and mandatory-assault-rifle-ownership amendments, we thought it might be best to cancel the project." Congress intends to restore the Constitution to its pre-Wiki format as soon as an unadulterated copy of the document can be found.

September 28, 2005 | Issue 41•39 -- The Onion: America's Finest News Source

When The Onion starts goofing on wikis, maybe its a sign that these online environments are *starting* to pop up on our mental radar screens.

03 October 2005 | Permalink | Comments (0)

If we're all so damned smart, how come we're not rich?

In my days as a management consultant, the cynical comment we'd throw back and forth was "money doesn't talk -- it screams!" If there's any single success metric for the future of wikis, it's the simple one of money.

Ross Mayfield's Palo Alto, CA, company, SocialText, is a pioneer in offering wikis and blogs to organizations. As proof of this is the recent announcement of funding by SAP.

SocialText has continually and successfully offered a line of products that's cracked one of the hardest markets imaginable -- that of button-down corporate America. Ross Mayfield and his company should be applauded not only for winning this round of venture financing but also for attracting the attention of a global leader in software.

We can all hope this is an inflection point that suggests wikis are about to receive more attention, more respect, and yes, more investors...

-----     Quoting from the press release:    

"Socialtext announced on Friday an $850,000 investment from business software giant SAP.*     Wiki software developer Socialtext received the investment from the German company's venture arm, SAP Ventures as part of its second round of funding. The round raised a total of $4 million, with participation from Draper Fisher Jurvetson, Omidyar Network and University Venture Fund as well."



02 October 2005 | Permalink | Comments (0)

Demographics, Grey-Smarts, and Wikis

An immense wave of senior professional and technical people are about to leave the workforce.  This is a demographic fact - not a prediction. 

'problem is, more people are retiring and leaving senior positions THAN there are experienced people to fill them.

Here's a consultant-speak idea.  Someone needs to develop a “community of interest” that will be an electronic forum for exchange of ideas and information -- and, better yet, actually serve as a marketplace for matching “grey expertise” with companies that need it.

There's evidence that supports a growing demand for flexible work obligations.  Retired people often want to – and/or have to – work, albeit in roles other than 9-to-5 52-week capacities.  And companies (like Home Depot in the article below – and many others) need this kind of help.  They hire more and more people as contractors.

Where there is a SUPPLY side (retiring boomers) and a DEMAND side (companies that need flexible staffing), there is the potential for a MARKET.  My hunch is that there's a huge opportunity in designing and operating such a market. 

And, given the protean nature of wikis, my wager is that they'll have an important role in this marketplace.

---
In case you missed this piece from The Wall Street Journal

September 20, 2005


Bye-Bye Boomers?

Companies May Face Exodus
As Workers Hit Retiring Age;
Some Bosses Are Afraid to Ask

By KELLY GREENE
Staff Reporter of THE WALL STREET JOURNAL
September 20, 2005; Page B1

When executives at Platte River Power Authority, an electric company in Fort Collins, Colo., surveyed its employees 18 months ago, they were stunned by a particular finding: 40% of the company's 200 workers said they intended to retire over the next five years.

With little chance of hiring from other stretched power plants -- and apprenticeships for technicians typically taking at least four years -- executives faced a stark reality. "We've got to be moving right now," says Dave Green, human-resource manager. He is scrambling to hire trainees and recently created a new job -- plant assistant -- to fill apprenticeships as soon as they open up.

Across a wide swath of industries, companies are starting to address the impending exodus of baby boomers -- the 76 million Americans born between 1946 and 1964. The oldest boomers will begin turning 60 years old next year. Just two years later, they can start collecting Social Security benefits. Many company retirement benefits kick in around the same time: most workers in traditional, defined-benefit pension plans become fully vested between the ages of 55 and 62. And those with 401(k)s or other defined-contribution plans can tap them with no restrictions starting at age 59½.

Many baby boomers, of course, may decide to stay on the job longer than previous generations -- particularly to shore up savings. Still, the number of potential retirees is stark: more than 40% of the U.S. labor force will reach the traditional retirement age by the end of this decade, according to a new study by the Conference Board, a New York research organization. In the next seven years, the number of U.S. workers between ages 55 and 64 will grow 51% to 25 million, meaning the fastest-growing portion of the work force is the one at most risk of retiring soon. At the same time, the number of workers between ages 35 and 44 is expected to shrink by 7%.

Some sectors could be particularly hard-hit. About half the country's 400,000 electric-utility workers, such as those at Platte River, will be eligible to retire in the next five years, says Michael Ashworth, a researcher at Carnegie Mellon University in Pittsburgh.

Half the U.S. government's civilian work force will also be eligible to retire in the same time period. And 40% of the manufacturing work force is expected to retire in the next 10 years, the National Association of Manufacturers warns. Overall, that could leave a shortage of five million skilled workers between 2010 and 2012.

To be sure, some fields are poised to lose large portions of their work forces because they have attracted fewer young people in recent years. And to corporate cost cutters, the thinning ranks might not seem like such a bad thing, especially in industries such as manufacturing where jobs continue to move overseas.

"A lot of companies do welcome the chance to have older workers leave, especially those with seniority-based pay systems, because they can be replaced with cheaper workers," says Peter Cappelli, a management professor at the University of Pennsylvania's Wharton School.

Still, retirements don't necessarily substitute well for layoffs, says Mr. Ashworth. "You're no longer targeting who you're losing, and you're losing your most experienced people."

Some experts think the impact won't be as stark as the numbers suggest. Fully 70% to 80% of baby boomers expect to continue working in later life, several studies show. And amendments to the federal Age Discrimination in Employment Act outlawed age-based mandatory retirement in most industries in the 1970s. The upshot: most boomers can work as long as they like, barring layoffs. "Right now I have no plans to stop," says Leola Williams, a 73-year-old housekeeping manager at Baptist Health South Florida Inc. in Miami.

Still, many companies simply don't know how many of their workers plan to retire, and when -- in part because they fear that asking will open the door to age-discrimination claims, says Jeri Sedlar, co-author of the Conference Board's report. There are no federal rules against asking employees retirement-related questions. But the formal collection of such information could be used as fodder in a lawsuit if a company later laid off, fired, demoted, or failed to promote the workers who had been surveyed.

Some companies have sidestepped these concerns by querying workers anonymously or asking employees of all ages about their plans five years from now, says Linda Barrington, research director at the Conference Board.

In fact, when the Platte River utility decided to poll its employees about their exit strategies, "we reassured them ahead of time that we were not planning their retirement parties," says Mr. Green, the human-resource manager.

Some companies that are concerned about a wave of retirements are getting creative, including offering programs that let employees technically retire, yet stay connected to their employers.

For instance, Southern Co., an Atlanta-based electric utility with 26,000 employees, found that many workers already had made plans to retire in the next five or 10 years, but were also interested in coming back to work on a temporary basis. As a result, the company created a "retiree reservists pool" for its Georgia unit, a database of several hundred retired workers who can be called on during hurricanes and other emergencies to train new hires, and to staff short-term projects. Southern's human-resources department is trying to expand the concept to other business units.

Lincoln National Corp., a financial-services firm in Philadelphia with 5,500 workers, put together a task force last year to design flexible work arrangements for older employees who want to work part time or take longer vacations. Already, the firm is tapping older managers as mentors for new trainees.

International Business Machines Corp. similarly taps some retirees to work on special projects so they can share their expertise with younger workers. And the company's 330,000 current employees are being encouraged to post detailed descriptions of their job experience in an online directory called the "Blue Pages," so that employees far from retirement can find "knowledge before it walks out the door," says Eric Lesser, an associate partner in IBM's business-consulting services unit in Cambridge, Mass.

Home Depot Inc. last year launched a partnership with AARP to recruit older workers, many of them laid off from other companies. "We needed more experience, more reliability, and people who were great with customers," says Dennis Donovan, executive vice president of human resources at the Atlanta home-improvement retailer.

Home Depot, with more than 325,000 workers, offers health coverage even to part-timers, which was enough to lure Dick Kiefer, 65, who retired from a thrift shop at age 62, but worked the bulk of his career as an appliance salesman for the former Montgomery Ward & Co. in Des Moines, Iowa. Now he qualifies for Medicare but is keeping his Home Depot job -- and recently increased his hours to 40 a week from 25.

"There's no stress," he says. Being on his feet all day means "you have to wear thick-soled shoes, but I've never known anything else."

Write to Kelly Greene at kelly.greene@wsj.com2

23 September 2005 | Permalink | Comments (1)

no one is in command but everyone is in charge

A very large number of web sites - standard informational ones, interactive places, blogs and wikis - have gone up in the wake of the Hurricane Katrina disaster.  For the most part, they focus on the many, many, relief efforts people are trying to organize.

The scope of the damage, as well as that which must be done to return to normalcy is staggering.  Hurricane Katrina has caused the largest demographic displacement in this country since the Civil War.  Reconstruction will take years, if not decades. 

One of the comments on a relief site caught my eye: 

" ... It occured to us [the two writers of the comment] that the people and groups that are rebuilding on the ground could also use a way to organize and send out messages about what they're doing and about what kind of help they really need."

The writer goes on to point out that high-visibility relief web-sites could become  places where citizens - currently evacuees, and as time passes, people returning to a place they once called home -- would post their own local information.  Again, quoting:

" There will be a huge number of groups: schools, civic clubs, local governments, etc. that will need a "bottom up" way to talk to the world--where there are a huge number of people who want to help them, if only they knew who needed what. "

          . . .

"[Relief web sites have proved] that this help can be organized and delivered with almost zero overhead in terms of structure, organization and money. The same kind of "effective" action could spring up in thousands of cases if there was just a "field" where people could go and post their information."

Those of us with technical and infrastructural know-how can make a significant contribution to the eventual recovery from this humanitarian disaster.

It is a measure of our humanity that we do so quickly.

12 September 2005 | Permalink | Comments (0)

Project BackPack and SeedWiki

Saturday 10 September 2005
Berkeley, CA

----------------

Last week three school-age sisters in a Washington DC suburb watched the televised stream of images of Katrina refugee families.  They wanted to know how they could help their peers, the children in their age-groups now in temporary shelters, far from their destroyed homes and forever away from possessions that helped frame their lives.  These sisters talked to their father about an idea: the idea was to send children the thing every kid has - a backpack of things ranging from clothes and small toys to school supplies.

Project Backpack -- a relief effort for the children of Katrina,  was born from this simple idea and helped along with a handful of emails to fellow parents in that suburb.  Within a few days hundreds of children and their parents were filling backpacks and preparing them for shipment to refugee sites in Texas.  Three days later, participants numbered in the thousands.  A Public Radio news item about these children helping children fed the strength of the effort.  People from all 50 states emailed they wanted to help.  From a goal of 1000 backpacks, over 5000 were collected in the first week and shipped to kids who needed them.

What we are seeing is an amazing example of grass roots activism that emerges with remarkably little organizational support.

Support has come from another approach.

From the earliest days of the effort, the girls' father -- Steve Kantor -- used a kind of software that's only recently attracted any press attention.  What Mr. Kantor used is something called a wiki. 

Wikis are best thought of as a set of tools you use to build the kind of web site you need.  They offer a collection of features that remind us of email, online meeting software, web- and desktop- publishing, databases, web portals, and social networking sites.  In the case of Project Backpack, what was needed and what was quickly built was an interactive online 'place.'

Project Backpack selected an online environment named SeedWiki -- a product created and supported by a small eponymous Berkeley, California, company. 

While it's impossible for anyone involved with this software genre to claim a long history, SeedWiki makes a convincing argument for its veteran status from having offered this tool for almost four years.  SeedWiki has been a pioneer in creating easy-to-use online environments and it has led the nascent wiki industry in offering free and universal access to its services.  Project Backpack is one of hundreds of organizations and work groups that use SeedWiki's hosting service. 

In the first few days of the Project Backpack wiki, nearly 11,000 visitors have had the ability to read and contribute practical information and new ideas to the effort.  This is more than a democratization of input: it is nothing less than accepting the reality that groups can collectively steer an organization. It is, as the wiki community often states, a reality where 'Everyone is smarter than any one person.' 

The mushrooming success the Project Backpack is in no small way a by-product of the fact that site visitors from across the country have created links to more information about contacts and distribution centers.  They have suggested other relief agencies that can work alongside this effort. And they have created new logos and brochures for volunteers to use as they help gather and ship these precious new possessions to the children of Katrina.

Steve Kantor says this best:

Project BACKPACK took off because SeedWiki provided a tool to create something where no one was in charge but everyone was in charge.

----------------


For more information about Project Backpack:
project wiki  --                                                    http://projectbackpack.seedwiki.com
Steve Kantor:  father and project director --         steve.kantor@gmail.com

For more information about SeedWiki:
company site --                                                   http://seedwiki.com
Tom Portante                                                      tomportante@yahoo.com

10 September 2005 | Permalink | Comments (0)

it isn't about wikis, but geeze, it sure is an OLD computer

There's a kind of wildly un-businesslike reading material I take with me on extended vacations (the kind where duration is measured in weeks away from home rather than days...).  Along the way during the last few weeks I stumbled on something that poked its finger into a bit of my conventional wisdom.

Ancient Greece has blessed our own western civilization with an almost uncountable set of ideas: Democracy, styles of logic, and theories of drama being among them. That said, aside from some truly brilliant thought experiments (Archimedes' lever - "give me a place to stand and I will move the earth") everyone pretty much accepts the idea that solid technology was usually the province of other great historical epochs. 

Our received wisdom may have been terribly wrong.

At the turn of the last century, treasures from a sunken ancient greek cargo ship were discovered.  Predictably, a whole lot of effort went into reconstructing the beautiful statues that had been part of the shipment.  A generation later, someone discovered a clump of that wreckage contained miniature gears.  Later still, with non-invasive imaging technologies, scientists discovered a LOT of gears.

It seems - no one is entirely certain - that the device was an analog computer - a contrivance that would generate specific predictions of where and when Mercury, Venus, our own moon, Mars, Jupiter and Saturn (the pantheon of visible planets) would appear in the heavens. 

What's especially delightful about this device, the Antikythera mechanism, is that it had to reflect two realities:  that of the movement of planets through the sky AND the reality of the (then) scientific certainty that the Earth was the center of the universe and that astronomical paths were the result of complicated systems of cycles, epicycles and epicycles within epicycles.

So there it is:  a shoe-box analog computer.

Eighteen hundred years later Charles Babbage would describe a somewhat similar (if considerably more flexible) Difference Engine. 

                                                                   

Meccanismo_di_antikytera_1


--------------

WIKIPEDIA ARTICLE:
http://en.wikipedia.org/wiki/Antikythera_mechanism

THE ECONOMIST ARTICLE:

http://www.economist.com/displaystory.cfm?story_id=1337165


the Antikythera mechanism

The clockwork computer
Sep 19th 2002
From The Economist print edition

An ancient piece of clockwork shows the deep roots of modern technology

WHEN a Greek sponge diver called Elias Stadiatos discovered the wreck of a cargo ship off the tiny island of Antikythera in 1900, it was the statues lying on the seabed that made the greatest impression on him. He returned to the surface, removed his helmet, and gabbled that he had found a heap of dead, naked women.

The ship's cargo of luxury goods also included jewellery, pottery, fine furniture, wine and bronzes dating back to the first century BC. But the most important finds proved to be a few green, corroded lumps-the last remnants of an elaborate mechanical device.

The Antikythera mechanism, as it is now known, was originally housed in a wooden box about the size of a shoebox, with dials on the outside and a complex assembly of bronze gear wheels within. X-ray photographs of the fragments, in which around 30 separate gears can be distinguished, led the late Derek Price, a science historian at Yale University, to conclude that the device was an astronomical computer capable of predicting the positions of the sun and moon in the zodiac on any given date. A new analysis, though, suggests that the device was cleverer than Price thought, and reinforces the evidence for his theory of an ancient Greek tradition of complex mechanical technology.

Michael Wright, the curator of mechanical engineering at the Science Museum in London, has based his new analysis on detailed X-rays of the mechanism using a technique called linear tomography. This involves moving an X-ray source, the film and the object being investigated relative to one another, so that only features in a particular plane come into focus. Analysis of the resulting images, carried out in conjunction with Allan Bromley, a computer scientist at Sydney University, found the exact position of each gear, and suggested that Price was wrong in several respects.

In some cases, says Mr Wright, Price seems to have "massaged" the number of teeth on particular gears (most of which are, admittedly, incomplete) in order to arrive at significant astronomical ratios. Price's account also, he says, displays internal contradictions, selective use of evidence and unwarranted speculation. In particular, it postulates an elaborate reversal mechanism to get some gears to turn in the right direction.

Since so little of the mechanism survives, some guesswork is unavoidable. But Mr Wright noticed a fixed boss at the centre of the mechanism's main wheel. To his instrument-maker's eye, this was suggestive of a fixed central gear around which other moving gears could rotate. This does away with the need for Price's reversal mechanism and leads to the idea that the device was specifically designed to model a particular form of "epicyclic" motion.

The Greeks believed in an earth-centric universe and accounted for celestial bodies' motions using elaborate models based on epicycles, in which each body describes a circle (the epicycle) around a point that itself moves in a circle around the earth. Mr Wright found evidence that the Antikythera mechanism would have been able to reproduce the motions of the sun and moon accurately, using an epicyclic model devised by Hipparchus, and of the planets Mercury and Venus, using an epicyclic model derived by Apollonius of Perga. (These models, which predate the mechanism, were subsequently incorporated into the work of Claudius Ptolemy in the second century AD.)

A device that just modelled the motions of the sun, moon, Mercury and Venus does not make much sense. But if an upper layer of mechanism had been built, and lost, these extra gears could have modelled the motions of the three other planets known at the time-Mars, Jupiter and Saturn. In other words, the device may have been able to predict the positions of the known celestial bodies for any given date with a respectable degree of accuracy, using bronze pointers on a circular dial with the constellations of the zodiac running round its edge.
Mr Wright devised a putative model in which the mechanisms for each celestial body stack up like layers in a sandwich, and started building it in his workshop. The completed reconstruction, details of which appeared in an article in the Horological Journal in May, went on display this week at Technopolis, a museum in Athens. By winding a knob on the side, celestial bodies can be made to advance and retreat so that their positions on any chosen date can be determined. Mr Wright says his device could have been built using ancient tools because the ancient Greeks had saws whose teeth were cut using v-shaped files-a task that is similar to the cutting of teeth on a gear wheel. He has even made several examples by hand.

How closely this reconstruction matches up to the original will never be known. The purpose of two dials on the back of the device is still unclear, although one may indicate the year. Nor is the device's purpose obvious: it may have been an astrological computer, used to speed up the casting of horoscopes, though it might just as easily have been a luxury plaything. But Mr Wright is convinced that his epicyclic interpretation is correct, and that the original device modelled the entire known solar system.

The Greeks had a word for it that tallies with ancient sources that refer to such devices. Cicero, writing in the first century BC, mentions an instrument "recently constructed by our friend Poseidonius, which at each revolution reproduces the same motions of the sun, the moon and the five planets." Archimedes is also said to have made a small planetarium, and two such devices were said to have been rescued from Syracuse when it fell in 212BC. This reconstruction suggests such references can now be taken literally.

It also provides strong support for Price's theory. He believed that the mechanism was strongly suggestive of an ancient Greek tradition of complex mechanical technology which, transmitted via the Arab world, formed the basis of European clockmaking techniques. This fits with another, smaller device that was acquired in 1983 by the Science Museum, which models the motions of the sun and moon. Dating from the sixth century AD, it provides a previously missing link between the Antikythera mechanism and later Islamic calendar computers, such as the 13th century example at the Museum of the History of Science in Oxford. That device, in turn, uses techniques described in a manuscript written by al-Biruni, an Arab astronomer, around 1000AD.

The origins of much modern technology, from railway engines to robots, can be traced back to the elaborate mechanical toys, or automata, that flourished in the 18th century. Those toys, in turn, grew out of the craft of clockmaking. And that craft, like so many other aspects of the modern world, seems to have roots that can be traced right back to ancient Greece.

06 September 2005 | Permalink | Comments (1)

what if the best wiki is no wiki at all?

Over the course of the last several days, I've been working on a draft for a marketing proposal.  Essentially, I'm trying to help an in-house research group create a bit of a public name for itself.

In order to do my job, I've looked at:
--3 previous plans I'd written (two in MS Word, one, inexplicably in AbiWord...)
--12 slides from different PowerPoint presentations
--4 in-house Lotus Notes conversational databases
--an in-house CMS (Change Management Services) report that deals with a pertinent issue
--1 recorded interview (MP3 format) with a 'noted authority' on an NPR archive site
--numerous web sites that I've found with Google or Yahoo

It's a pretty normal collection of stuff.  If I was the ONLY person involved in the task of coming up with clever ideas for this positioning paper, I suspect I'd simply print most of this stuff, put it onto one of my many filing-by-piling heaps, and scribble notes to myself to prepare for writing the proposal. 

'problem is, we RARELY work alone.  Case in point here – one of my colleagues spends half of her life on the road ... we exchange torrents of e-mail just to keep up with each other's progress.  Another two colleagues are available, but, it seems, never QUITE when I want their opinions or reality checks.  Another blizzard of copying files and forwarding.

There's no 'place' for this effluvia.  There's no equivalent of an empty office -- with a conference table we can spread out our stuff on, a white board, and an internet connection -- where we can leave our various piles of work-in-progress – in the expectation our colleagues will read and comment. 

AHA!  This is precisely the kind of thing wikis are for. 

Slap up a copy (electronic) of something you're working on ... and our little task group's moral pledge to each other is that we'll add our constructive two-cents of ideas as we run across the stuff. 

Well...

It rarely works out quite this neatly.

Wikis add an extra step.

This is not a good thing.

I spend so much of my 'screen time' immersed in software environments I've grown comfortable with:  Word, iLife, PowerPoint, e-mail, a kludge-y Notes environment, and a scandalously antiquated company calendering system.

THAT's where I want to be able to annotate what I'm looking at. THAT's what I want my colleagues to be able to see a bundle of things, and whereI want them to have the ability to add, comment, revise, and suggest external links. 

What I'd like is the power of wikis do without having to deal with the great problem of wiki-dom:  “Oh-My-God-This-Is-A-Big-Empty-Room-What-Do-I-Do-now?”

ONE CAN IMAGINE... (perhaps)
* A utility that observes the active windows I'm looking at.
* A utility that allows me to do something as simple as a keystroke combination (oh, say, Control-W) that opens up a little text box next to the iLife or e-mail screen and allows me to annotate what I'm looking at
* A utility that offers me the possibility of creating a link FROM that active window TO a 'project' wiki.

SO?
All of a sudden you have a shared workspace that's accessible by anyone you've specified – AND – (and this is the big enchilada of the idea) that's been created from within the tools where we spend so much of our workaday existence. 

This is much more than any future integrative function in Microsoft- or Open- Office Suites.  This could be a way to integrate ANYTHING on our computer desktops.  Any out-of-the-box application.  Any legacy system.  Anything we're looking at on the web.

A way to integrate all this and a way to make it into something that groups of people need to have in groups. 

No-one is doing anything like this.   

Too bad...

Someone should.


20 August 2005 | Permalink | Comments (0)

Appropriate tools - from the people that need them

As I talk to businesses about considering the use of wikis, one 
of the push-backs I get (usually implicit in our conversations, but
thoroughly present) has to do with the issue that so many existing
wiki-spaces are so, well, 'home spun' looking.  Examples I point
to are typically the product of a handful of people, small teams,
or ah-hoc groups – but as I point out, these are specific and
highly customizable tools for accomplishing specific tasks. 


Still... I see the glassy eyes as, I'm certain, the managers
I'm talking to somehow  equate all this wiki activity as
Just A Little Too Berkeley
, a Little Too Amateurish
 
for real business tasks.


And then I think of a recent posting by Paul Graham (bio below)
where he talks about the value of the spirit of Open Source.
While Paul's text uses blogging as a proxy for Open Source
products, you can just as easily change blogging to using
wikis in his article.


3 lessons from his text:

1. "I think the most important of the new principles business
has to
learn is that people work a lot harder on stuff they like."

2. "Another thing blogs (AND wikis) and open source software have
in common is t
hat they're often made by people working at home."

3. "The third big lesson we can learn from open source and
blogging (AND using wikis)
is that ideas can bubble up from the
bottom, instead of flowing down
from the top. Open source and
blogging (AND using wikis) both work bottom-up: people
make what
they want, and the best stuff prevails."

http://www.paulgraham.com/opensource.html

What Business can Learn from Open Source

August 2005

The introduction from Paul Graham's essay...

Lately companies have been paying more attention to open source. Ten years ago there seemed a real danger Microsoft would extend its monopoly to servers. It seems safe to say now that open source has prevented that. A recent survey found 52% of companies are replacing Windows servers with Linux servers.
[1]

More significant, I think, is which 52% they are. At this point, anyone proposing to run Windows on servers should be prepared to explain what they know about servers that Google, Yahoo, and Amazon don't.

But the biggest thing business has to learn from open source is not about Linux or Firefox, but about the forces that produced them. Ultimately these will affect a lot more than what software you use.

We may be able to get a fix on these underlying forces by triangulating from open source and blogging. As you've probably noticed, they have a lot in common.

...

---------------------------------------------------------------------------

BIO
Paul Graham is an essayist, programmer, and programming language designer. In 1995 he developed with Robert Morris the
first web-based application, Viaweb, which was acquired by Yahoo in 1998. In 2002 he described a simple Bayesian spam filter that inspired most current filters. He's currently working on a new programming language called Arc, a new book (probably) for O'Reilly, and is one of the partners in Y Combinator.

 

12 August 2005 | Permalink | Comments (0)

CustomerVision's Business Wiki

I'm on a mailing list for a company called CustomerVision - a group that's offering two (albeit related) main software environments:  a Content Management System, and a "business wiki."

Curiousity has finally gotten the better of me - and I've signed up for a 30-day trial of the business wiki.

Until I get a chance to really play with it, the Official Marketing View is located at:  http://www.customervision.com/wiki_products.htm

As they say, More News As It Happens.

10 August 2005 | Permalink | Comments (1)

the FIRST int'l symposium on Wikis - still open, still accepting papers!

WikiSym 2005 2005 International Symposium on Wikis Oct 17-18, 2005, San Diego, California, U.S.A.
Co-located with ACM OOPSLA 2005 In cooperation with ACM SIGWEB See http://www.wikisym.org

OVERVIEW The 2005 International Symposium on Wikis brings together wiki researchers, implementers, and users for the first time. The goal of the symposium is to find a voice for the community. The symposium has a rigorously reviewed research paper track as well as plenty of space for practitioner reports, demonstrations, and discussions. We are honored to announce that Ward Cunningham, the inventor and host of the original WikiWikiWeb, will present the opening keynote talk at WikiSym 2005. He will be followed by Jimmy Wales, founder of Wikipedia, speaking on Wikipedia in the free culture revolution. Anyone who is involved in using, researching, or developing wikis is invited to WikiSym 2005!





06 August 2005 | Permalink | Comments (0)

Why Suzie doesn't Wiki

There are - today - over 50 million blogs.

Every two seconds a new blog is created.

In the time you've taken with this posting thus far, two new blogs have been started ...

Fifty million, as a number, is probably two or three magnitudes larger than the number of wikis that've been created.

Why?

Several years ago, I organized a conference around the topic of what we'd tentatively labelled 'the economics of attention. We convened with the following question: "How might business -- its organizational types, its products and services, and its enabling technologies -- be changed if we had a better understanding of human attention?"

During that meeting a nationally renowned designer - John Rheinfrank - shared some of his insights into the attention-practitioner's art. He described how a handful of elements combine to form a model of human attention. A model -- I'd wager -- quite different from ideas most of us brought to that conversation.

Rheinfrank talked about the centrality of observation for the design process: to learn how people actually use a product -- not how they describe using it. While his examples were from the world of product design (photocopiers and consumer point-and-shoot cameras) his principles have much broader applicability.

John Rheinfrank's design principles of engagement

1. Connection: Are your company's products and services, its technologies or even its organizational goals "reachable?" Can your customers -- or clients -- get to those offerings? Can your employees get to them? Or, and you need to ask yourself this often, is there something or someone gating that crucial access?

2. Attraction: Do your company's products and services, its technologies and even its organizational goals "beckon" to people. Are your customers or clients "wowed" or astounded by your offerings, are your employees?

3. Orientation: Does your company's "X" (fill in the words from above) guide people -- customers, suppliers, employees -- through what's possible. Is there a mapping of what they can expect? (As an example to yourself: step through some commonplace business events: how customers or suppliers negotiate various activities with your company, or with how a brand-new employee sees your organization. Having done that: how clear is the roadmap for these activities?)

4. Appropriate Experience: Does your company's "X" offer a range of involvement appropriate to what's needed. Appropriate engagement, over the period of time that the 'X' is being used/consumed is the key here. Is there enough challenge, is there a reward, does the activity 'make sense?'

5. Extension: Rheinfrank talked about 'skilling tools.' In contrast to the 'push-here-dummy' approach to the current generation of cameras, better products, better services, (better "Xs") would grow with the consumer. An example: Software developers should consider two tracks for customers - those wishing simply to get something done and those customers who will enjoy 'getting better' at using the tool. 

6. Retention: How do we get the consumers of our "Xs" to *be* fans? How do we build loyalty? How do we get people to 'learn better,' and to remember to apply what they've learned to their jobs, their customers, their clients?

7. Social Reputation: This is where product (service, offering, and tool -- your company's "X") reputation is shared and where there are increasing returns. You spend a little more to make fans of your "X" and *they* tell their friends, who then want the experience... and the gyre widens.

Item 3 - Orientation - may well be the Achilles Heel of wiki-dom.

Orientation - as a way to engage people, according to Rheinfrank's definition focused on how your company's product guided people.  It has to do with showing what's possible, with giving immediately recognizable guideposts as to what to expect as they use the product.

Wikis fail, miserably, at offering a roadmap.

In comparison, look at what you see with blogs.  You see a structure that guides everything.  Recent thoughts on top, older ones below, and typically a sidebar for other stuff...

45 new blogs have been created since you started reading this...

Wiki creators - the purveyors of the systems we use - need to remember that their future is with people who want technology powerful enough that getting started requires nothing more than common sense. 

'truth is, I really don't want to learn about the importance of CamelCase to wikis, or passing-arguments-through-widgets.  I don't want to learn a proprietary scripting language before I can' get 'really cool things done...' 

Mostly, what I do want to learn about is SOMEONE who's providing a whole new type of wiki environment (it can be hosted, it can be a wiki-in-a-box that my techie friends can install inside my company's firewall or it can be a package that'll run on a corporate server).  I want to be able to point friends and colleagues in the direction of that 'thing,' and have them come back to me a little while later saying, "wow, this thing can really help me!"

Instead of passion, instead of enthusiasm, you know what I get?

I get really smart people coming back to me (or worse -- avoiding me) because they just can't get past the Teutonic minimalism that gives them NO idea of what they're doing.

We need to do better.

We need an approach to creating wikis that creates engaging environments.  Environments that anyone can 'get,' and start because they seem -- immediately useful.

Just like the 15 or so new blogs created since the first bunch of 45.  You figure maybe one or two brave souls started a wiki in these last couple of minutes?



30 July 2005 | Permalink | Comments (0)

JotSpot repositions its offerings

ZiffDavis Net has a piece on JotSpot's move to broaden its current appeal as 'The Application Wiki.'

According to the ZDNet piece, three flavors of wikis will be offered: (i) a 'classic' wiki,  (ii) something that seems like an easier-to-use graphical overlay on that classic model, (iii) and - finally, a protean 'web machine' platform that does a great deal. 

For lot of good reasons, JotSpot has attracted a whole lot of media mindshare.  I'm looking forward to seeing how this tripartite offering plays out in the marketplace.

16 July 2005 | Permalink | Comments (0)

too much of a good thing?

I was watching someone encounter their *first* wiki a few days ago.  Now - this is a person who's been using e-mail since mini-computers roamed the earth.  She's thoroughly comfortable with large environments like Notes and she's been a fairly active participant in online conversations (her pet off-hours interest is Spanish Mission historic reconstruction).

The reason for this little encounter was so that I could convince her that these funny-sounding environments could be useful for her topical architecture groups. 

Her first couple of comments were all variations on the same theme:

I don't know WHAT to do or WHERE to do it !

You may have heard this somewhere: Blogs are all structure and no real content while Wikis are all content and no structure.  There's more than a bit of truth in the saying.

One of the reasons web-logs have so captured the imagination of millions (tens of millions?) of people is that their structure is immediately obvious.  You have an idea and you write something.  You have another idea and you plop it down on the last one ... and over time, you've got a stack of ideas. 

Wikis aren't nearly as easy to figure out - and my friend's frustration at understanding what to do is shared by a lot of people who happen upon a wiki.

Wiki purists chaffe at the idea of inserting structure into what is a truly Wild West approach to user-interface designing.  That's too bad.  For a lot of us, having the option of using training wheels -- for a while at least -- would be a good one.   

16 July 2005 | Permalink | Comments (0)

bravo WikiSpaces!

I've been watching a local wiki provider, wikispaces.org since some of their earlier days.

They're doing something terribly useful -- they're making wikis for the rest of us.  Right there, on the first page, is an entirely readable summary of what anyone can do with a wiki - no jargon, no techno stuff.  It's a kind of page that strikes me as something as forthrightly simple as, oh, the first page you see on Blogger.

This is a good thing.  The Big Idea thinking that's gone into creating wiki environments rests around a few words; "the simplest thing that works."  Wiki environments should be dumb-as-dirt simple to use -- at least at one level.  For more complex stuff, by all means, bring on the discussions of downloading CSS files -- but for the skunk works team-member, the harried soccer-mom, the neighborhood yoga studio owner ...  simple is a noble goal.

Wikispaces' folks have given us a nice new editor - getting us away from cryptic wiki-ish syntax.  They've given us a way to personalize the look of our pages.

And it's still free! 

To be sure, there's still -- as we used to say in corporate-speak --  'an enormous opportunity for improvement.'  In the context of a simple tool for simple tasks, it's a very intriguing offer.



14 July 2005 | Permalink | Comments (0)

the word wiki weally sounds wediculous

I don't like the name wiki.  It srikes me as a kind of nerdy, in-house, gag that doesn't translate into larger society.

A Big Deal being held back by a Bad Name.

So?

What are other possibilties?

  • co-editing
  • co-writing
  • collab-boards
  • co-boards
  • group-spaces
  • gumis  (kind of a nice Tokyo/Ginza flavor, that...)
  • write-boards
  • write-spaces
  • .
  • .
  • .

any others that come to mind????

08 July 2005 | Permalink | Comments (0)

The annual Wiki awards -- aka, The Wikis

Movies have The Oscar's, television - the Emmy's, and theatre - the Tony's. 

Well -- the best in class wikis should have their own recognition -- The Wikis.

You could imagine an annual contest - or perhaps a lottery - where anyone with a wiki they're proud of would submit a description (or offer a link to the wiki site).

It could be a funky award ...  we're not talking gold-leaf statues here...

It would definitely be fun.



08 July 2005 | Permalink | Comments (1)

to each, according to their needs...

It's naive to assume that publicly accessible wikis will always be able to fend off text vandals and link-spanners  (The former seem to have adolescent fantasies they want to share, the latter tend to take joy in changing your own URLs to those offering, um, physical 'enhancements.')

One way around this would be to encourage new wikis to start as branches off of existing wiki communities.  Here's how it could work.

1.  Let's say there's a fairly well established wiki that revolves around a local library:  issues like 'story times' for children, plans for fund raising for the new wing, informal book reviews for the patrons ...    Essentially -- a very basic wiki that could offer value to a fair number of people.    

2.  Now -- let's say there's a statewide group of genealogists who think an 'online blackboard' would be useful.  'problem is (maybe), that it's a small group and it isn't clear whether they're entirely comfortable with the idea of a new technology.  "All" they have to do, wiki purveyors tell them, is "dive in" and start creating their online spaces.

Herein lies the problem of a lot of small wikis:

-----Starting a wiki is a bit like taking a box of crayons and a Very Large piece of paper -- with the only instruction being "it's yours to do with what you want."   No matter what anyone says -- it's pretty daunting.  Having a role model, no matter how imperfect, would be a big deal.

-----There isn't any depth of experience - someone to regularly check Recent Changes to back out spamming crud.

-----Given this shallowness of techie acumen, there's usually no one around to ask questions of. 

-----And far from least importantly, beginning wikis are usually very tentative places.  Comments are few, edits even less common...    A sure-fire way to dampen participant's enthusiasm is giving them a space that's full of cyber-crud on their weekly returns to the wiki.

3.  So... a way around?  In this case, the group of genealogists approaches the Library Committee and tells of their interest in starting a new wiki -- as a sub-group of the library's effort. 

What happens?

  • The older wiki members get to see peculiar flurries of Recent Changes that are taking place on the genealogist pages.  The most egregious stuff is usually backed out before anyone in the genealogical group notices.
  • The newbies get both a role model (seeing wiki etiquette for example) as well as access to a community of participants they can occasionally ask questions of.

And when this child wiki is ready to fend for itself?  Just as with our own children, they head off on their own -- they 'move out' of the house.

27 June 2005 | Permalink | Comments (17)

»